Best Western Hartford Hotel and Suites

Very clean and comfortable. I was told the hotel was in a bad neighborhood, but the hotel was safe and very clean and more comfortable than a lot of higher-priced hotels. I was very pleased.

I had to leave unexpectedly sooner than I had anticipated or what I had paid for.

Price location ease of getting to destination

Freshener on hall carpet

Price

Woman doing the breakfast was not pleasant. Asked for something and she said there was no more with a clear visible box in site. Mold in room very dark not pleasant. Smell of rooms was not great either.. laundry staff not pleasant when asking for towels they would star at you tried to give an even exchange and could not even get it back in return. One woman walked into room with no communication to hand two towels to four people. No face cloths. Front hotel staff the two men amazing went above and beyond.

The hotel was easy to locate and close to the highway with food options nearby.

There was an odor upon entering the property and they were out of towels.