Garner Hotel North Bergen - NYC Gateway by IHG

Good Location/Price combination. Shuttle available into NYC for $5.

Very crowded for breakfast. No instructions to catch shuttle back so took a regional bus instead.

The parking lot is good.

The elevator was not working the other one.

We enjoyed our stay here. The staff was really nice and welcoming. Rooms were surprisingly clean and comfortable.

It looked like they were still undergoing some remodeling in the lobby areas, elevators and there was some leaking. Not a big issue to us but maybe for family with small kids. Also the breakfast area needed a bit of a better flow.

It was mediocre as far as price and location. The 5dollar trolly to Times Square was awesome. Coming back it dropped us off about a 15 minute walk from the hotel. It did not appear to be the safest place to be walking. And on Sunday the trolly quits running at 2 pm. It also require cash and the hotel has no way for you to get cash. No ATM. No Venmo.

The traffic outside was very noisy. The heater didn't operate or function. It wasn't working when we arrived. It quit working our final night. We ordered a pizza and since our room didn't have a table or chairs and we didn't want to eat on the bed, we went to the lobby. We were not allowed to use the breakfast area to sit and eat. We were told we could eat in the lobby chairs that had very soft relaxing cushions, not conduciveto eating.. There were no tables to set the pizza box. The young girl at the front desk was not the least bit helpful. The next evening we saw that there was a small room with a table and chairs and there were people eating in there. The breakfast room is too small and the food is mediocre. Not too many choices. Customer service was lacking.