MainStay Suites Northbrook Wheeling

i liked how close it was so both of the locations i needed to be at and how open and big my room and bathroom was!

the only thing that caught me off guard was it did smell like cigarettes

Beautiful rooms. Excellent service. Unbelievable customer service. Available 24/7. Very wonderful!

Nothing

The wifi wasn't fast enough and turned off alot making me reconnect alot. They should offer another wifi option that clients could pay more for and get better coverage.

I liked the quiet and the location

Some receptionists deal with visitors without smiling or kindness. There are two receptionists whose treatment is very harsh and their faces show signs of anger if you ask about anything or ask for help. It is normal for the room to be cleaned or the bathroom towels changed every day or every two days at most, but the matter is different there. A room cleaning request is supposed to be placed on the door of the room or at the request of the cleaning staff. However, there I have to go to the reception and ask them and pay for the room to be cleaned. For example, if I take the room for 3 days, isn’t the next visitor supposed to receive a clean room? Why is it that when I stay for, say, 9 days, the towels are not changed or the room cleaned unless I go to the reception and pay for the room to be cleaned, even though if I stay for only two days and go and come back and take the room, will I receive it clean and with new towels?