DoubleTree by Hilton Cleveland – Westlake
About this hotel
Located in Westlake, this lovely hotel for $56 per night is a fantastic option for your next trip. Just off Interstate 90 in Westlake, a suburb of Cleveland, this hotel is only minutes from the Crocker Park entertainment complex and offers amenities such as free WiFi access.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Westlake, OH
Reviews
3.4/5.0
Average(782 Reviews)
100% verified reviews7.0
cleanliness, comfortable beds
No hair dryer, no ice available on the floor
4.0
No meat options without pork would’ve been nice to have turkey option
Well we reserved the hotel for a lil getaway just to relax and the main reason I chose Hilton was the pool and to find out it was closed every day we stayed the boys were very disappointed
1.0
That there was a hot tub and pool
That we were NOT able to use said hot tub and pool
7.0
Comfortable bed
Pool was closed the entire stay
1.0
The bed was comfy the staff was nice.
Bad sewer smell in the floor hallway, bad bathtub drainage and dirty,no towels available for pool because they all were dirty.The elevater for the side of the hotel we were on was broken. The main elevater was so slow people were taking the stairs carrying the luggage. All the walls were marked up, i think from the cleaning carts. Several room doors were gouged.
2.0
The staff was helpful
My room had a used condom on floor when we checked in
1.0
Nothing
The staff was rude and never met our needs it wasn’t clean, the pool facility was horrible! And I will never stay there again I paid good money and I think we did not get our moneys worth!
1.0
Easy access to main highways
Run down and outdated
5.0
N/A
Needs a major update. Sheets are stained, bathroom wasn’t completely clean, rusted metal, etc.
7.0
Very clean hotel. Very comfortable beds, and room. Glad to have the microwave and frig. Updated.
There was never enough staff at the front desk, esp. at night. Also, even during the day when there were 3 people behind the desk, they did not seem focused on the people in line checking in or having questions. We were not greeted as we came up to the desk. I'm in management and feel that there is a management issue on either how staff are hired or how trained. The one exception was a man on nights that was almost bald, thin. He was very kind but overwhelmed. At one point at night he had 12 people in line (at night) and had to leave the desk to get bedding for a new guest that did not have bedding for their pull out couch. That person also got a fan because the a/c was not working. She had to carry all that to her room by herself.
5.0
Beds were nice and room was clean. I feel a little outdated for price. Also long walk to my room from elevator.
Outdated
No hairdryer
Long walk from elevator to room
Pool cold cloudy
1.0
Didn't receive free breakfast like I was told when I booked the hotel room.
Dirty bathroom, jacuzzi area full of children unsupervised in the jacuzzi with adults,desk staff in the morning very rude,not friendly and un helpful!
3.0
The location was perfect for Crocker Park.
Beds were uncomfortable, air conditioning didn’t work well, shower wouldn’t drain…
9.0
The front dest lady and security guard did a wonderful job keeping us safe and happy.
They both handled things nicely.
The pool hours, wish it stayed open longer or opened earlier then 10am
9.0
Charles the desk clerk was not very friendly
4.0
Staff were very accommodating and understanding when it came to expectations of the room. Although we were moved to three different rooms because of stains on the sheets and broken washrooms the staff acknowledged, apologized and even compensated us for their lack of quality.
Used Band-Aids at the pool and food all over the floor. Rooms could have been cleaned properly by housekeeping as there was food and spray bottles left in the room. The fridge in the third room was so full of ice the door didn't close and the safe didn't work.
1.0
The air conditioner didn't work and the fire alarm went off at 6:30 am
Air conditioner
1.0
Nothing
Fire alarms went off at all times. Room was not clean at all
5.0
The mattress was the worst I have ever tried to sleep on. We were laing I n the pillows and rolled bath towels trying to get comfortable. The frkn5 desk never answered from the room phone, kept stating the phones had to be reset.
The mattress and lack of support
5.0
No washcloths only two towels had to call the desk said they didn't have any washcloths but when the guy came with towels we asked and they didnt tell him so he found them. No hairdryer either and was told they couldn't find any. Less than 1/2 roll of toliet paper. Had to use kleenex. When checking out I mentioned to lady and she said I should have called about the toliet paper very nasty. She was rude period. I thought when I mentioned it that maybe the house would tell housekeeping instead she was rude.
7.0
was convenient
dark rooms. interior facing room
8.0
convenient location
mattress was a bit uncountable for us
8.0
We loved how comfortable the room was.
The pool wasn't in service while we were there, which was a bummer.
Didn't quite care for the kids running through halls, but that's not the hotels fault. More parents that can't control their kids.
7.0
Spa
Bathroom no conditioner provided. Could have been cleaner around sink.
8.0
easy check I. /out clean / friendly staff nice buffet kid friendly
everything was perfect
3.0
The staff for breakfast were very good. They were very attentive.
The lady at the front desk when checking in was very short with everyone. There was a long line checking in. We brought all our luggage in at 4:30 only to find out our room wasn’t ready. They thought giving us a cookie would remedy that! Room was not ready til 5:30 but we had some place to be before that so we had to check in at 10:30. By the time we got situated, we went to the bar to have a drink only to find out the bar closed at 11:00!! Not a very nice stay at all!!
FAQs
How much does this hotel cost compared to others in Westlake?
The average price for a rental in Westlake is $108 per night. This rental is $52 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree by Hilton Cleveland – Westlake. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Cleveland – Westlake. Enjoy the water!
Is DoubleTree by Hilton Cleveland – Westlake pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DoubleTree by Hilton Cleveland – Westlake?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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