Homewood Suites by Hilton Rochester/Greece, NY
About this hotel
Situated in Rochester, this charming hotel for $86 per night is a fantastic option for your next vacation. Located in Rochester this all-suite hotel is within a 10-minute drive of Seneca Park Zoo and the historic downtown. It features suites with full kitchens.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Rochester, NY
Reviews
4.1/5.0
Excellent(276 Reviews)
100% verified reviews
9.0
Phone didn’t work. Bathroom door was loose and would not close all the way.
Kids making noise in the halls after 11
8.0
Location was great. The layout of the room was perfect. We loved the bathroom, shower, mirror was cool!
No complaints
10.0
Everything was perfect even the staff was great
9.0
Very sweet and polite staff
5.0
Free breakfast, large comfortable 1 bedroom suite. 12 noon check out is great.
No towels in the rooms, asked for towels 3x and still no towels upon check in even at 1015pm. Asked for housekeeping service but didn’t receive it despite following the rule of informing them a day ahead. Poor communication and follow through from front desk.
5.0
Location was fantastic, within 15 minutes to all destinations that we visited. Staff was very friendly & welcoming.
Pillows--The minute you put your head on the pillow it went flat. Matrress uncomfortable. Breakfast---Although there was a selection there wasn't much to choose from. Eggs were the powdered kind and had a weird texture
10.0
Everything it was clean and the staff is very friendly
The beds were the only thing. They are very hard and the pull out you could feel every spring and bar in the mattress
10.0
Everyone I encountered was friendly and willingly helpful. Everything was fresh- the hallways, the room, the dining area. Litterally no noise from other guests, which means my 9lb guard dog slept GREAT- we all rested well. Breakfast was hot and constantly refreshed.
We ran out of towels in the pool area. Minor issue that was taken care of.
8.0
The staff was kind and attentive! Breakfast was always great!
For the fees charged for my pet I expected better accommodations. There is really no grassy areas. Maybe investing in a small gated area were it's not filled with geese poop...it would be truly appreciated and feel like its worth the money..
2.0
The staff was very friendly and accommodating when I checked in. The staff was both attentive and understanding when I explained my grievances, and asked to check out early. The common areas seemed clean enough.
The bed may as well have been a stone slab. It was so hard my hips ached the next morning. Too much light gets through the curtains, and the parking lot is so highly illuminated it seemed like it was daylight that was shining through. I could hear elevator music from just outside the door nonstop (clearly enough to understand lyrics, not just a dull roar), as well as neighbors talking at normal volume, and staff cleaning of the room above me in the early morning. Found a brown recluse spider on the window curtains.
9.0
Great location with access to local restaurants and a short drive to the lake - excellent large suites comfy bed and pillows and TV in bedroom and lounge - hot breakfast included in price was very good
Nothing - it was all great
8.0
Breakfast and clean rooms
Zero soap in shower was empty
10.0
friendly staff
I would stay again
10.0
The morning breakfast had some good hot and cold options, usually with at least one hot vegetarian option. The size and layout of the room was comfortable enough to stay for a week or two. There were plenty of outlets in the room, and also in the breakfast area downstairs, so it was well designed for remote working. Coffee available all day and good wifi. Super friendly front desk staff, they lent us some supplies for gift packing since we were staying over Christmas.
Somehow it was difficult to arrange a cleaning by housekeeping. It was supposed to happen once or twice in our multi-week stay, but we didn't end up having one despite a few requests to the front desk. It seems there was some missed communication between front desk and housekeeping.
1.0
The rooms were big. Lots of parking and the amenities looked good online but don't be fooled. The place was dirty and staff clearly don't know about good customer service.
Choose this hotel for the pool and late check out. My mistake. When we went down to the pool there was a large group there before us. The pool area was so disgusting that we asked the front desk to take a look. They came and said don't worry we will clean it up. We got in the pool thinking someone would come to clean up the empty cans, water balloons and sopping towels, and safety equipment thrown all over but no other staff came. They did have time to come to tell us that they were closing the pool at 8:30 pm. Wouldn't have stayed here if that was the case. We had been in the water for 5 minutes at this point. After a disgusting swim, we returned to our room to put the kids to bed. The pull-out of the suite was stained and gross. No bedding was in the room for this pull-out. I called the front desk and was told to come down and get the bedding. I was all ready for bed at this point and annoyed that I had to go and find bedding when they knew the number of people in the room and that this bed would be used. After finally getting everything in the room sorted and all the kids to bed. I laid down to sleep and heard a beeping noise. I searched high and low for this sound and could not figure out where it was coming from. I put on earplugs and went to sleep as I could not be bothered again to call the front desk to have someone come down and wake my kids at 11:30 pm. I promptly awoke at 1:30 am to loud music and banging from above us. In the morning at breakfast, I had asked for hot chocolate as its a treat for my kids on vacation. The kitchen staff told me that they hide it because if they put it out people steal it. When I asked for 5 she said what for - the 5 kids I had with me from the two rooms that we stayed in? Upon checkout, I asked the front desk staff if there was anything that could be done due to the horrible experience I had and the answer was I should have called the front desk. Thanks for an appalling stay we won't be back.
10.0
super clean, very pretty lobby, great kitchen in the king suite, loved the pool
the only problem I had was the coffee machine in the room leaked water everywhere. I had to clean it up and go down for coffee, but not that big of a deal
10.0
The Hospitality was exceptional, when u walk in , you felt the very Welcomed. The front desk staff was Amazing, the breakfast committee was on point! I Love the room and everything!
10.0
Clean. Staff is professional and very helpful.
10.0
Very clean. Recently renovated
Hot Breakfast was cold
10.0
It was vey clean and the staff was very friendly!
Needed more exits.
FAQs
How much does this hotel cost compared to others in Rochester?
The average price for a rental in Rochester is $147 per night. This rental is $61 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Homewood Suites by Hilton Rochester/Greece, NY. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Homewood Suites by Hilton Rochester/Greece, NY. Enjoy the water!
Is Homewood Suites by Hilton Rochester/Greece, NY pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Homewood Suites by Hilton Rochester/Greece, NY?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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