Hampton Inn Birmingham/Mountain Brook

Clean

No dislikes

The check in staff was amazing!

The room was a HUGE disappointment. The carpet had stains and the carpet between the beds was soaking wet. The bathroom has mold on the ceiling, lots of mold. Can show pictures. The cover for light fixture was missing; the bathroom door had peeling paint. The overall vibe of the hotel was delayed militance. Great location and could be a gem if taken care of. Night staff we not friendly at all.

Location was safe

N/a

The staff are absolutely wonderfully gracious people. They were pleasant and very helpful. The employees at this hotel are what made me score it as high as I did. Everyone was working incredibly hard to keep this outdated property as well maintained as they could with what they had. The room was well appointed with a microwave and a refrigerator. The decor in the bedroom and bath was nice and modern. It was very clean. The mattress was so comfortable, that I took a picture of the brand. I want one for home.

The property is in definite need of maintenance and updated in certain areas. The ceiling in the bath needed painting and the safety handle in the shower needed to be secured. The doors to the rooms remind me of a prison i.e. plain, flat, gray steel. The breakfast was inedible. I hate that the staff wasted their efforts to put it out. The eggs were so dry that the first bite got stuck in my throat. The sausage was a dull gray color. The juice dispenser did not work. I grabbed a packet of mustard. It was a dried up lump when squeezed out. The pool needed to be swept. All of the pool furniture was old and rusted. The cushions were falling apart.