DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby
About this hotel
Located in Windsor, this charming hotel for $148 per night is a great option for your next trip. This downtown Detroit hotel offers on-site dining and a state-of-the-art fitness center. Just a 7-minute walk from MGM Grand Detroit Casino, the hotel provides free WiFi in every room.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Windsor
Reviews
4.1/5.0
Excellent(279 Reviews)
100% verified reviews
10.0
Luxurious suite layout, very comfortable setup and facilties. The staff were uniformly friendly and helpful. Truly excellent.
Nothing really
4.0
I checked in and the front desk employee was very polite and professional. She was helpful with questions. She was very patient as I was getting my payment .
The hot water in the shower was not hot , I explained to the staff he said they are working on it .
The night shift front desk(man) was rude and was not professional.
10.0
I loved the one bedroom style room. The vibe was excellent and I appreciated the thermostat. The window opened also so fresh air was a nice change. Very classy and roomy lobby area. Unique seating options.
Nothing comes to mind immediately.
4.0
Friendly staff. Newly renovated hallways.
Heat kept turning off, not working, cold room. Pile of dirty laundry upon arrival but when I checked in and staff texted me asking how my check in was, they removed it. Walls in the room looked dirty or need a serious paint job.
1.0
We are so disappointed with the quality of the hotel and service as a Hilton chain.
Staff was not welcoming. One elevator was working out of three through out our stay, we had to wait long every time we were using it. Hotel looks nice only in the lobby area, but don’t be deceived. It felt like a one star hotel in our room. When we first came the toilet water was running for 2 nights. We called to speak with a manager they put us on hold for 30 minutes and they told us he wasn’t in the hotel. The mattresses were old and not comfortable at all, they need to be replaced. We were all stuffed up due to dirty ( dust) vent system. There were no trash bags in trash cans . There was only one already used toilet paper in the bath room . There was no tissue box. The microwave was bent from the side don’t even know if was safe to use . Coffee table was broken, it wouldn’t support if we put anything on it. No electric socket for the coffee machine we had to move the whole cart next to the entrance to make coffee. We were out all day next day and cleaning staff didn’t come clean the room, we had to complain to front desk and we had to step out again after 4:00 pm for them to clean our room. They didn’t refill the bathroom nor put trash bags again. I paid for supposedly 4 stars quality hotel and it felt like a motel quality. We spoke to the manager finally before leaving and promised us full refund but it didn’t happen and we got charged fully.
10.0
Sklepik przy recepcji ( pantry ). Obsługa recepcji. Bliskość parkingu. Wygodny i czysty pokój. No i oczywiście pyszem czekoladowe ciasteczka na powitanie.
7.0
Breakfast was good, beds super comfy, nice sound profing.location was good too, but far from the shopping areas
Reception staff was not very responsive. We didn’t get any help in booking taxi, not much help for places to shop. They could have been more responsive. Also our request to get the room cleaned was not heard and we had to again ask them.
9.0
Bed was super comfy, room spacious enough for our group of 4 with 1 in a wheelchair. location was great and safe for our teens to tour around. We walked to Comarica Park during the day and night and felt safe.
Our boys were hoping for a pool, only negative
10.0
The staff was very helpful and kind. The fitness center was a welcomed perk and was clean and easy to use.
My room could have been dusted better.
7.0
The room and how much space we had, and staff was very friendly
The AC unit was not attached to the wall and one of the tables was kinda dirty/stained
8.0
The staff very friendly
The price was expensive, and the pillows were tiny
8.0
The room setup was nice. It was quiet and clean. The lady who I spoke with as I was leaving was nice.
The attendant who checked me in didn't offer cookies. That seemed odd to me since it is such a big part of your brand,
There is glass with no decals on it, and I ran right into that glass. I hit it so hard I stunned myself and I still have a headache two days later. I told them they need to put a decal on it or something. I wasn't even looking at my phone or distracted.
6.0
The location and staffvwaa pleasant
Drainage in bathroom
Customer service on the phone
Night staff knowledge
8.0
I loved the location, it’s walking distance to the Arena…the hotel is beautiful, clean, and spacious…the room was big, clean, and pretty…
Our room AC didn’t work…they gave us a portable AC…
the night was hot…
10.0
Comfy bed, nice staff and you get a cookie
No shuttle service
10.0
staff
nothing
1.0
Price and Location was supposed to be nice ….
Error on scheduled arrival date that was my fault . we requested a change or opportunity to select another date . Manager rudely scolded me for using Booking saying he can’t change anything after booking customer service approved it. He lied and had a horrible attitude !
7.0
Historic building
8.0
The booking wasn't in their system when I arrived and I was charged twice for the same stay.
6.0
Nice clean room
Room was nice, but not worth price. Paying for patron parking is ridiculous.
10.0
clean and very hospitable:)
nothing
10.0
The staff and cookies
Prices
FAQs
How much does this hotel cost compared to others in Windsor?
The average price for a rental in Windsor is $122 per night. This rental is $26 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby?
We found 9 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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