Embassy Suites Winston-Salem

The overall hotel environment was surprisingly quiet and relaxing, especially considering we later learned that the Aggie football team had stayed there that night before the game. The staff was consistently polite and attentive, always making an effort to ensure we had what we needed. The hotel houseman was particularly helpful, going above and beyond to assist us when our suite access cards repeatedly failed. He patiently let us into the room as needed and even worked with management to explore moving us to another suite. We ultimately declined because relocating our family again would have been inconvenient. Breakfast was another highlight. The food was good and made for a great start before hitting the road. The hotel's location was also a major advantage, with plenty of restaurants, bars, and other conveniences nearby. Having a police station directly across the driveway also provided an added sense of security during our stay.

The biggest inconvenience was the ongoing issue with our suite's access cards. Despite the staff's efforts, the door could not be repaired during our stay, meaning we frequently had to rely on someone to manually let us into our room. Being on the eighth floor made this particularly inconvenient whenever we wanted to come and go independently. While the nearby police station provided a reassuring sense of security, we did hear sirens periodically throughout the night. This is understandable given the location, but something future guests may want to consider. Parking was another disappointment. We traveled with two vehicles for convenience, but the weekend parking passes cost $50 per vehicle, bringing our total to $100. The replacement cost for a lost ticket was also $60 per vehicle. It would have been appreciated if the hotel offered parking validation or more accommodating rates for registered guests. Additionally, although the second-floor access provided a convenient connection to the hotel, the pedestrian bridge also connected to the neighboring hotel, making that shared access arrangement worth noting.

Carpet is hideous

Nice gym

They had remodeled since our last visit and it was very nice. The staff was wonderful as well

The hot tub by the pool was boarded over

Great location, happy hour Friday evening, large room and wonderful breakfast (even had an omelette bar).

The room was dirty and the sheets were damp (at least that meant that had been washed I guess). We told them on our way out to dinner about the sheets and when we got back the new sheets were sitting on the counter for us to make up ourselves, and with the damp sheets still on the bed. There was a drink lid and straw on the floor near one bed, along with small pieces of things on the floor that had not been vacuumed and the seal from something that had been opened in the shower laying on a shelf. Also several places on the bathroom walls where something had spilled and needed to be wiped off and stains on the upholstered furniture in the room.