Riverside Hotel, BW Premier Collection

We’ve been staying with you for years

I requested room across from pool as I always do. We were stuck in 330, a long walk from lobby for seniors. Overlooking parking lot not pool

Buffet was excellent a lot of choices and the food was was great

Loved the pool/restaurant/bar combo and loved that it was right on the river to take scooters around. Huge breakfast

It was a bit expensive.. We arrived on Thursday, checked out Saturday. Thursday afternoon and Friday morning it was 100% worth the price. We planned to only stay the one night but loved it so much we expended. Friday afternoon the pool FILLED with loud kids and families splashing and ruining the chill vibe we had on the Thursday. Like cousin Eddie’s family in National lampoon’s. I would absolutely stay here again but never on a weekend

I very much appreciated. The customer service that I received. However, it was concerning when I did check in because the employee could not find my reservation. I had made the reservation on October 5th. She had to call Booking.com and speak with someone and was hung up on. She continued to be very persistent and was able to get through to someone and they were able to figure out what was going on and why she couldn’t find the reservation. Her name was Maddie and she was very professional. We were able to figure out what the issue was and she resolved it and I went on my way.

Everything was amazing!