Chateau Hotel and Conference Center

I enjoyed my stay. The hotel was nice with a bar & restaurant right there. That was nice

My toilet handle didn't work in room 234. Everyime me & my granddaughter used the bathroom I had to take the back of it manual flush it. Also I lost my retainer & I believe it fell under the bed (i forgot to tell them that part) but housekeeping said they didn't find it in the room but I don't think they looked une the bed. It was very expensive & I'd like it back

Very clean and the people was

Very clean

Clean

Front desk staff unprofessional

I did for the most part, appreciate the accommodations and the friendliness and knowledge of staff. If I had to request any additional items as towels or anything to that nature, my requests we met with no issues. I liked the location and the atmosphere.. also the breakfast selection was good although there was a possibility I feel like the food may have been carried over from one day to the next. The staff I will say was amazing except for the what I would consider extreme inconvenience and really complete letdown and the way that things were handled with an issue that I had .

The only things about the property that I didn’t like is the door to the outside in the back the key would not work to that door nor to the side door, but was working to my room. I’m not sure if it was something that was an overall issue because I did notice that the door kept getting propped. So although that helped the issue with the key, not working on the door, it then brought about a security issue. The key was remade, but it still just would not work to that back door. Also one of the nights that we were there the fire alarm went off for hours on end. I’m assuming that was out of your control, possibly. But again it did cause a disruption in the entire night of sleep. Also, there was one evening that I was in the pool closer to the time that it would be closing, and I noticed a man walking out of the woman’s bathroom. It looked like he had some type of tool in his hand, and I’m assuming he was maintenance, but there was no sign indicating that he had no shirt on indicating that and he was walking quickly out of the restroom . I can only assume that it was just a typical maintenance issue, but as I was alone and trying to relax in the pool area, it just was something that I noticed and just kind of changed the vibe a little bit.