Extended Stay America Suites - Los Angeles - Chino Valley

It was convenient but very basic, in fact I wouldn't even call it breakfast.

The room could have been better prepared. I needed to request a phone and the lights went out at some point and I had to fix them by using the circuit breaker myself, despite having spoken to the staff.

Amazing and helpful staff

Seems old but good overall

Okay

The room had a bad stench.

I am grateful for the rates and availability that were offered. Because I had read previous reviews and was given a heads up from the staff at check-in, I knew not to expect a full, traditional, sit-down breakfast bar - it is more of a grab-and-go snack station. I appreciate that heads up from them. The woman at check-in was kind enough to call me at my room to see what I needed, because when I was stading in front of her earlier, she was busy on the phone. I think she went the extra mile, given that she could have just as well gone about her shift without reaching out. Beds seemed clean and comfortable, and the room location was good for a view of our parking spot and two entrance options easily available.

Things I wish would be improved: the room had a very strong bleach/cleaner smell which was uncomforble to be in, the refrigerator door was covered in an orangish/brownish film (either from age or minimal cleaning time over time), the counter in the kitchen showed signs of age with peeling and black areas which was offputting, the microwave had extensive wear and tear (holes) inside which made us a little nervous to use, the bathroom shower and counter had spots that showed not cleaned (spots/drips visible), the shower drain had a large rust stain and it dripped constantly even prior to us using it. I can understand hotel may have been shortstaffed, so when I asked for some kitchen supplies I was asked to go downstairs to grab and juggle plates, cups, and silverware back to our room (at other locations I was provided these items in a tub). In the mornings, the coffee ran out quickly (as well as other items) and had to wait several minutes before someone came to the counter only to find out a back up coffee was not made and would have to wait extra time for a fresh brew.