Mountain View Grand Resort & Spa

The entire experience was amazing, from the views to all the amenities the hotel had to offer was fantastic!!

The distance from the room we stayed in was extremely fair away from the pool and fitness area. so lots of walking. But even that was still a good experience with all the painting to look at in the hallways!

service excellany

At check in time they only had one person at the desk

Top 3 clam chowder we’ve ever had (we’re from Boston).

Farm friends feeding hour - we got here and it was a nice time to see the animals but there wasn’t any feeding happening. The farmer ended up going away eventually and my kids were so disappointed so I found her in an office area and had to ask about the feeding part - she seemingly begrudgingly gave the 3 of use a couple carrot slices to share and said we could feed the goats those. (Then of course other people asked where we got those, etc.) 2 days in a row the afternoon cookies ran out within 10 min. My kids of course were upset and we kept checking back but they were not replenished. These seemingly small incidents sound ridiculous but it’s what the kids remember, of course… I have a distinct memory of this from our last visit there as well - the carpet on the second floor off the elevator was absolutely filthy then and absolutely filthy now. Time to clean more often or at the very least put a patterned rug there! Really kind of gross to see in a high-end resort. We needed a rollaway bed. I asked for it for the first time at 4:00pm. I had to ask 3 more times - it didn’t arrive until 10:00pm. [Which means my youngest didn’t go to bed until after 10:00pm.] No shower hook to hang your bath towel up outside the shower is a little thing that adds to the ease of your day. PS: Where are people supposed to put their towel while they’re in the shower? On the floor? Very disappointing a mores only go until 8pm. We had to leave our dinner unfinished to make sure the kids were able to get there in time. And obviously people also have to choose between the evening movie OR s’mores - can’t do both. It’s not even dark out by 8pm for most of the summer. Also the front desk person told us they extinguish the fire at 8:00pm. When we got there the employee at the fire told us they just stop adding wood at 8:00pm but it would keep burning. ? Would be nice to know which one so we could have planned better.

Nice location and views of the mountains.

We had one of the worst dining experiences at the resorts main restaurant. They seemed to be vastly understaffed. It took 20 mins for a server to come to our table, another 20 minutes to get drinks and another hour to get our food which came out cold. Highly disappointed and decided it was best not to eat on site.