Omni Bedford Springs Resort & Spa

Beautiful property and the staff are extremely friendly. I extended my stay long for a late check out.

Nothing

Beautiful. Charming

The rooms were spacious and comfortable. Housekeeping was prompt.

Self parking was awkward. The layout of the hotel is awkward but characteristic of the era it was built.

It was clean, bed was comfortable, and staff was friendly.

I didn't want to submit this complaint in the moment because I was very frustrated and didn't want to be rude to whoever had the displeasure to speak to me at the time. 6 years ago I proposed to wife while we were at this resort to celebrate the 4 year anniversary of our relationship. We decided to return to celebrate our 5 year marriage anniversary and to enjoy some alone time as our "baby moon", as we are 36 weeks pregnant with our first child. We opted for in-room dining as we decided it would be more intimate and would not require a long walk for my wife, and both nights our order was wrong and was delivered cold. The first night it was disappointing, but we're not usually ones to complain, so we kept to ourselves and ate what we could anyway. (My wife's grilled tacos had pineapple on them, which was not mentioned on the menu and my wife is allergic to them, and I ordered the "Tavern Burger - well done" and received a plain hamburger that was undercooked) The second night, we were going to go out to dinner, but my wife was exhausted after her spa treatment (where we spent another $700+), so we decided to again order from the in-room dining menu as she wasn’t up to traveling somewhere for dinner. I tried my hand at ordering the "Tavern Burger" from the in-room dining menu again because I was looking forward to what I ordered the first night but receive incorrectly. This time I read what is meant to be on the burger directly from the in-room dining menu to confirm that I would receive the correct order; to which the person taking my order said, "yes, that is what comes on the 'Tavern Burger'", only for it to be delivered as a plain, undercooked hamburger AGAIN. (My wife's salmon was good though). To say the least, after spending close to $2,000 to celebrate our anniversary and baby moon, on what we expected to be a very nice experience at a high class resort, both meals were ruined.