Best Western Plus Kelly Inn

The Hotel had a great view of the river and fall colors, art work was beautiful, clean room, friendly front desk employees upon arrival

I spent a lot of money, when I checked in I confirmed my room details I was asked if I would be using the pull out sofa bed. and would I like bedding/linens? Yes, then I was told that I would be provided them once the housekeeping was finished ok about an hour? As my family would be going to dinner next door. I got back in an hour hour and a 1/2? I then asked upon return from dinner talked to the same gal at the front desk. No the linens were not ready I then asked if they would be brought to the room. I was told yes they will bring up the linens. I never received the linens/ bedding to use the pull out sofa. I slept on a small couch that was like a plastic/vinyl material that was not comfortable made me warm in temp and I was in pain from sleeping on it. Again with no linens/bedding I could not use the pull out sofa the point of having the extra bed and a suite from what was advertised. Upon check out I was asked by a different front desk employee how my stay was? I explained I would like a discount for not having a bed to use. I was told that she could not do anything at the hotel level since I booked it thru booking .com. I explained I was never provided the linens/bedding after speaking to someone 3 times. The new gal at the front desk said they were really busy. After speaking to the same person 3 times and how many hours later waiting I would like a discount. The restaurant is not part of the hotel it is actually The Green Mill. The breakfast you pay $15.00 per person only for the food to be cold. So I feel I should be given a discount of some sort .

Location is great. The rooms have been updated. The restaurant/bar is decent and convenient or you can easily walk to bars/restaurants. Ample parking.

It is very dated. Like stepping back into a mid range hotel in its 1985 glory. The pool area is inexplicably carpeted and for some odd reason 1/2 the space was being used for a business conference while kids played and splashed a few feet away.

Location

There was no breakfast that I was aware of.

Nothing in particular. Average hotel.