Grand Beach Hotel Surfside West
About this hotel
Situated in Surfside, this charming hotel for $288 per night is a fantastic choice for your next vacation. This Miami Beach Grand Beach Hotel Surfside West hotel is 93 metres from Surfside Beach. Guests can lounge by the rooftop outdoor pool, which has 2 adjacent hot tubs.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Family friendly
Map of Surfside, FL
Reviews
4.1/5.0
Excellent(251 Reviews)
100% verified reviews
10.0
Very quiet, great pool top, nice balcony, spacious.
Beds were not great.
The floors are lifting.
2.0
location was great
not one time before or during the stay did the West side ever pick up a phone call. The AC did not work in our room the entire time and they could not fix it and they did not do anything for us to reduce the cost of the room. The beach staff were also very rude. food very overpriced
9.0
Location and beach services
No one answered the phone at the front desk
8.0
Staff is rude. I would go ask a question and the overnight folks did not smile or say hello or anything. Just no manners. They should take some lessons from the day shift. No working a/c. Just a comfortable not cold.
The day shift staff. The beach and pool. The room was nice.
9.0
It's an excellent location in Surfside. Right around the block are many restaurants, Starbucks, Publix grocery store, CVS pharmacy. The property is beautiful and well maintained. Having two full bathrooms is very convenient in each room. It's also nice having an adults only pool as well as the two other pools. Our room had a large patio with a table and six chairs and two lounge chairs, all surrounded by tall landscaped grounds. It was nice having morning coffee on the patio and drinks in the afternoon out there.
Our only "complaint" was that the bed wasn't comfortable for us. It wasn't old or anything like that, it just made all my pressure points sore every night and disrupted my sleep a little but bed firmness is personal taste.
8.0
This is the fifth time I’ve stayed at this hotel. And each time the TV don’t work properly they constantly freeze and seem to be behind.
3.0
The front desk staff was rude and even though we paid for a room with a balcony they didn’t care and gave us a lower rate room with a small window a bed dirty that they need to come and change the bed sheets.
9.0
Excellent stay! Everything great!
The rooms in the west building are blocked by trees, so the room was too dark in the daytime.
4.0
All the while I thought in my reservation breakfast for 2 was included but it’s not. When I questioned the front desk it was not a pleasant encounter. The way the receptionist answered was not nice. The room we were sent had a connecting room so all the noise that the next room was making goes directly to our room. In short our stay was not peaceful. The big lamp shade next to the Sofa bed don’t have a light bulb the 3 lights to the ceiling above the sofa bed either busted or no bulbs. In short there was not enough lighting in the room.There’s 2 bathroom but only one little bar soap was provided. We checked out early and I told the front desk he can send my check out receipt to my email but he didn’t. A staff name Ivy messaged me this afternoon ,giving me instruction that all charges can be seen in their TV screen. She messaged me after 3 PM way after we left the hotel already . The check out time is 11 AM. Since I did not get the itemized charges, I asked her to send me the itemized charges to my email account . I did not get response anymore. I deserved to get a copy of what I’m being charge for my stay there . The money that I paid was total of $408 with few cents. It’s not worth for the service and comfort that we experienced from that hotel .
10.0
The roof top at the grand beach is incredible! And house keeping was so efficient and available
10.0
everything
everything was perfect
8.0
The location is fantastic and the staff is professional and caring.
The room floor needs to be updated.
10.0
The outdoor garden
The price
10.0
Everyone was very excited about the 4 bath 2 bed room as we were 4 sister who shared 1 bath growing up..😊
Everyone and everything 😂
9.2
Rooftops pools. Service
Bathroom and coffee amenities weren't replenished often enough. Trash wasn't always removed.
5.0
location
the bedsheets were stained and ripped.
there was really bad noise coming from the AC unit and another Unit outside by balcony and was hard to sleep!
also I took a video because we were itching a lot and there was some things flying around in the room.
not sure if it was tiny flies or dust mites!
also the shower door even when closed drips water outside and soaks the towel on the floor.
It should be resealed at bottom of shower door.
I made a complaint with front desk guy Divonte who said he would bring up my complaint to the manager.
I also emailed Divonte at [email protected] to formalize my complaint.
this was my email:
Dear Divonte,
As per our conversation today.
Please note that we were disappointed in some things with the room #338.
1- the sheets on the bed had stains and the fitted sheet was ripped on the side. ( see pics per your request)
I told the housekeeping girl when I saw her in the hallway and she changed the sheets. However, this issue did give us a bad impression.
2- there was a loud noise through the night and day which was not just the air conditioning unit. It seems to be a bigger unit for the building that is heard loudly from this room.
2- I was also very itchy from the sheets and I took a video that shows some things flying around at night.
Not sure what it was but it made me itch a lot.
I have scratches on my back from it.
3- the shower door even when closed drips water outside and soaks the towel on the floor.
It should be resealed at bottom of shower door.
The only plus was that the location was excellent and the staff was very nice and cordial.
Back in March 13-16, We stayed at Grand beach Hotel Bay Harbor and we didn’t have any of these problems.
We hope you can compensate us for some of the issues that made our stay a bit unpleasant.
We would appreciate you speak with your manager and let us know what you can do.
Your help and attention in this matter is greatly appreciated.
Thank you in advance.
10.0
Convenient location to what we wanted. Right on the beach. Room was luxurious and had a great stay. Loved the amenities offered while on the beach - chairs, towels, umbrellas, drinks and food.
FAQs
How much does this hotel cost compared to others in Surfside?
The average price for a rental in Surfside is $378 per night. This rental is $90 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Grand Beach Hotel Surfside West. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Grand Beach Hotel Surfside West. Enjoy the water!
Is Grand Beach Hotel Surfside West pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Grand Beach Hotel Surfside West?
We found 10 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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