Hotel in Canary Islands
4-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
This hotel is located in Las Caletillas, 328 feet from the sea and 8.7 mi from Santa Cruz, the capital of Tenerife. It offers a gym, sauna, outdoor pool. Free WiFi is available in all areas.
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Family friendly
Ironing facilities
Safe
Accessible by lift
Housekeeping available
Cleaning products
Map of Canary Islands
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Mar 2026
perfect
no avocado.
10 / 10Outstanding·Jan 2026
breakfast, pool, staff...
parking
10 / 10Outstanding·Nov 2025
Very good food, room was cleaned every day. Very nice people but would say in November it’s a hotel for older people.
5 / 10·Sep 2026
It was clean.
We booked a Premium Room with the All-Inclusive package, expecting a more comfortable experience and access to exclusive facilities. Unfortunately, our stay was extremely disappointing.
The Premium benefits were practically nonexistent. We paid extra for access to the infinity pool, but it was constantly overcrowded, and we never managed to use it. The same applied to the jacuzzis: there were only two, both very small and always full. What made this even more frustrating was that the supposedly exclusive facilities appeared to be accessible to everyone, regardless of whether they had paid for Premium or All-Inclusive.
Our Premium Room was anything but premium. The bathtub was old and visibly patched up. The air-conditioning unit was damaged, with a piece missing, and barely worked. It was also incredibly noisy, making it difficult to sleep in the heat.
On our last night, the sliding glass door, which did not close properly, kept opening because of the strong wind, creating even more noise. Between the heat, the faulty air conditioning and the door, our nights were far from restful.
The hotel itself is poorly organised. There was no air conditioning in the common areas, and each building had only two small elevators. Since our room was on the seventh floor, we sometimes had to wait up to 20 minutes just to go up or down.
Customer service was equally disappointing. The reception was practically impossible to reach. We repeatedly called both phone numbers provided, without success.
There was also no iron in the room. When we requested one, we were told we had to pay a €50 cash deposit, which seemed unreasonable given the category of room we had booked.
Overall, we paid a significant amount extra for Premium and All-Inclusive benefits that offered little to no added value. The facilities were overcrowded, the room was poorly maintained, and the hotel’s organisation and service fell well below expectations.
$$$$
7.9Good
(2,001 Ratings)
"perfect"
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