Lexen Hotel - North Hollywood Near Universal Studios

The staff was great. The room was just what I needed. It was all decked out for Halloween which was just perfect.

I have no complaints about the property at all. It was just what I needed for my trip

Great location, very short walk to the metro station. The hotel itself was so clean and well kept, nicely styled and when we went it was dressed up for Halloween. All the staff we encountered were incredible, nothing was ever too much trouble and they always greeted us with a smile.

Nothing really! There was some building work going on next door but that’s not the hotels fault so can’t count.

The rooms are well-decorated and have amenities, including a fridge. The windows open, which was nice. The bathroom has a shower and tub.

The plugs did not seem secure and did not charge very fast. The continental breakfast was over before we got downstairs at 8:30. The parking situation was not great. There aren't enough spaces, and way too many compact/EV spaces for a tight parking garage.

Nothing that made up for the billing problems and how I was treated.

During my first two-night stay starting September 22, 2026, I found an extra $22 "parking fee" on my credit card when I checked whether my deposit had been released. It was never disclosed to me. When I returned on October 25, 2026, for a two-night business stay, I asked for a refund. The front desk claimed Booking.com had charged it. My credit card statement directly contradicts that, clearly showing the charge came from Lexen Hotel. I was explicitly told there would be no parking fee for this stay. Despite that promise, the hotel charged me the same $22 again. I called several times asking for a manager. The front desk employee, Gilbert, repeatedly hung up on me. When I finally reached the manager, Anzor K., he made no effort to resolve the issue. This isn't about $44. It's about a hotel that fails to disclose fees, gives guests misleading information, breaks its promises, and refuses to take responsibility. Check your credit card statement carefully after checkout.