Excellent breakfast, very helpful staff. Our train was late and so the owner stayed up late to meet us and was there at the door when we arrived.

location

no tea/ coffee making in room

The person who checked us in,cooked,served and checked us out was an outstanding young man.

Elevator but we could use the excessive and assume it helped with the price

Room 6 had two windows facing the chapel and it was airy.

Last month, I stayed at this property (Hotel-Café-Burg Stahleck) for 2 days. They gave me room 6 on the first floor, with windows facing the chapel. The room itself is spacious and airy, but after my first night I started itching. I didn't think much of it until the second day when when I visibly developed rashes/welts and everything became incredibly itchy. I reported to the property but they just ignored it after quickly looking at the bed and saying "there's nothing." I checked out, took the train home, and during the next few hours it flared up everywhere--my face, my back, my arms, my legs, my hands--I couldn't close them into a fist anymore. It was severe. I landed in the hospital and they kept me for 6 days--taking various blood tests and biopsy. The diagnosis is official--cimikose or bed bug bites in german. I have medical documents and photos of the incident but the property refuses to acknowledge my claims and booking.com is dragging this case and just giving me automated apology letters and a 22.50 EUR voucher. It's been a month now and I still have scars all over my body. I had to throw out all the clothes and luggage I carried with me on that trip. It has been nothing short of traumatic and I would like to warn anyone who's interested in staying here (Hotel-Café-Burg Stahleck).

Staff were very helpful

Was expecting breakfast to be available

We were scheduled to arrive between 7 and 8 pm. We arrived and it was raining hard. The door of the hotel was locked and there was a phone number. Someone picked up and said there was no availability, but the website said there was a room available, so we booked and called again. No one answered, and we called three times. We had to pay for this hotel and then had to find another hotel. In the morning, I went back to ask the manager, and asked why he didn't at least call back, when he saw the reservation, he said he was in the toilet, then the shower, and said we should have waited, although the website specifically said, no arrivals past 8 pm, which it was. The manager became very aggravated and grabbed my cell phone, to take it away from me, and then another person pushed me. At that point, I left the hotel in a hurry. This is deplorable behaviour, and no one should ever give patronage to this hotel.

the staff were very nice; it was very convenient to have breakfast there and dinner one night. the room was large and I had a view of the tower which is lit up in the evening. great location - no train noise

nothing

great location.