Hotel in State of Quintana Roo
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Beachfront Location
Amenities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Shared living spaces
Beach front
Smoking allowed
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Aug 2026
We spent wonderful days at La Casa Cielo. The rooms were clean and the staff was always friendly. Definitely talk to the receptionist, he has the best recommendations and is incredibly nice and funny.
If you want to calm down and relax, Casa Cielo is the place to go :) The Casa is located directly at the beach and by walking through El Cuyo you realize, that this is definitely one of the best places where you can stay
A mini fridge in the rooms would have been convenient, but was overall okay without in the end (you get always cold water from a dispenser)
10 / 10Outstanding·Jul 2026
Everything - A beautiful boutique Hotel on a fabulous beach..
Nothing
10 / 10Outstanding·Jul 2026
The cleanliness. The beautiful beach. The well maintained pool. We were 4 couples and all of us were very well satisfied with our Oceanfront King rooms.
The restaurant AROMA is well worth it. Food and service excellent.
5 / 10·Feb 2026
The location is excellent; it is situated right on the beach, and the ocean is visible from most of the rooms. The village is incredibly relaxed and helps you decelerate immediately. Additionally, the hotel offers direct access to the beach.
We ended our stay two days early as the property was not well-managed and left without any reimbursement. Management was unwilling to listen to feedback, choosing instead to be dismissive. The only time we actually saw management was, when we were about to leave, which is never a positive sign. Fortunately, the booking platform was very helpful in trying to resolve the situation.
It is disappointing because the location is prime, yet the entire property appears neglected. The windows were unwashed, and the pool was not clean. Management claimed the warm water caused the cloudiness, and later blamed a storm that occured during our stay, but the pool was already in poor condition when we arrived.
Several other issues stood out:
- Maintenance: Many fixtures were rusty, including the keys, which were difficult to use. In the shower, stones were missing, and the curtains did not function properly.
- Hygiene: There was mold on the sunbed cushions, and empty bottles were left in common areas for three days.
- Atmosphere: The restaurant lacks a distinct vibe, and the breakfast offering was mediocre.
- Staff: While the team members were not unfriendly, they clearly lacked proper guidance and oversight.
A significant storm during our stay further revealed that the doors and windows were in poor condition. Ultimately, this stay did not meet our expectations, and we left with a distinct sense of discomfort.
$$$$
Top rated by guests
9.1Outstanding
(442 Ratings)
"Everything - A beautiful boutique Hotel on a fabulous beach.."
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