Suites Turquesa

Exceptional friendly staff at hotel. They made sure I was comfortable

Property was great, but there was absolutely nothing to eat or drink inside property. So, I had to go buy food. Since it is 20mins from town, they should offer bicycles. NO CABLE

I liked everything. Marcela was really supported. The bed was comfy, the Aircon helps to survive the weather there. They provide plenty of water, you get your fridge to get it cold. The best in the access to the clean sea. Turquoise water where you can go snorkeling (they provide the stuff). Really nice experience honestly.

🏊🏼‍♀️🌺Snorkelling right off the hotel around live coral reefs, saw many fish!!! 🐠 Marcela is amazing! She is excellent at her job and very kind and accommodating🥰 Mucho Gracias❤️ The bed, pillows, and towels were awesome along with the coffee maker, toaster, lots of drinking water, ice trays and table and chairs to enjoy on the balcony. Even towels for the pool. Beautiful lounge chairs and umbrellas in the beach sand right by the sea. Little kids could even play happily there under a watchful eye. We loved how everything was well looked after and in such great condition. The sunset was spectacular! The fresh water pool has a deep and shallow end and in the morning it is in the shade. Overall the total experience was better than we could have hoped for in celebrating our anniversary❤️ We are so grateful and look forward to returning another time. Thank you to all the staff, including the gardeners who keep the beautiful grounds so nice including all the lovely plants and large water bars around the place give a really cosy natural vibe 🌴🥰

Best and most memorable element of this apartment was the view. The apartment was spacious and had good internet. Drinking water tank in the kitchen was nice, thank you for that.

Brief: poor check in, rude staff, cheating on payment, noise in the apartment, hot shower runs out in 2 minutes, no hairdryer. Not brief: There was no one at the registration desk when we arrived. Someone at the property called the right person. She said she would need to drive to the building to collect the payment and would be there in 40 minutes. She suggested to get something to eat in a bar nearby, she said it was a 2-minute walk away. Well, it wasn't a 2-minute walk at all. We dragged our luggage for 20 minutes in total to the bar and back. When we returned, the lady was unfriendly and seemed to be inconvenienced by the need to deal with us. She gave brief information about the facilities, had us sign a couple of forms and produced a card reader to process the payment. She entered the amount in pesos and presented the card reader to me. I didn't think of it twice and didn't do the math, I took out my card and paid the amount. A moment later I received a notification from my banking app that there was a new charge. The amount was 8.5% higher than the rate online. I asked the lady about it. With rude demeanor she said I didn't account for the additional fees that were mentioned on the platform. I was aware of those fees, of course, and showed her the screen of my phone with the total amount in USD, while she showed me the screen of her laptop in USD. We had the same amount. Then she said it was "probably my bank", that she "only enters the amount". Confused I went back to the apartment processing what she said. Everywhere in Mexico I used the same card and the charge in USD always matched the bill. A minute later I went to the front desk to ask another question about the charge. The lady was in her car in front of the building. Someone saw me looking for her and tried to get her attention. At that moment she drove off.