Brookside Lodge

About this hotel

Nestled in Gatlinburg, this attractive hotel for $165 per night is a fantastic choice for your next vacation. Located on East Parkway, Brookside Resort is a 9-minute walk from the Gatlinburg City Center. Property amenities include 2 seasonal outdoor pools, guest laundry, basketball/volleyball and shuffleboard courts, kids playground and fitness centre.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

7.05 miles

Dollywood

5.66 miles

Ripley's Aquarium of the Smokies

0.57 miles

Mingo Falls

18.09 miles

Brookside Lodge

3.9

Good(4,379 Reviews)

Hotel in Gatlinburg, TN

3-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

7.05 miles

Dollywood

5.66 miles

Ripley's Aquarium of the Smokies

0.57 miles

Mingo Falls

18.09 miles

Reviews

3.9/5.0

Good(4,379 Reviews)

100% verified reviews

1.0

Apr 2024

Brookside Lodge is Ghetto! Keep Looking

Our honeymoon room was rundown and ghetto. The first room they put us in did not have heat. The second room had heat but was outdated, the carpet was pieced together, filthy and not up to normal standards. My wife and I prepaid for 4 days and the staff said we could not get a refund for the 3 days we paid for and didn’t stay. So yes, I am pretty pissed. Instead of an apology and a refund they kept our money and said if we give them a poor rating on Booking.com we had little chance of getting the refund. I don’t respond well to threats. I did reach out to them when I returned home on Booking.com for the refund and was ignored. We left and found much better lodging in Pigeon Forge for less than we paid at the Brookside dump and saved what would have been a terrible vacation.

6.0

Mar 2024

You get what you pay for, location really was good.

Location was great. Beds were comfy. Room was clean upon entry. You can't beat the sound of the water behind you and every room having a balcony/patio is great.

Don't expect hot water, it was luke warm at best. They "cleaned" the room but didn't restock toilet paper (we had to go ask the front desk) or make beds. They really just took out trash.

7.0

Mar 2024

Fine

The river balcony in my room.

I booked it bc it had a hot tub. It was closed for the season.

10.0

Mar 2024

Hotel is older, has lots of character, the stream is peaceful. Breakfast is always good . Staff are very nice and accomo

The stream is great, the hotel has character and the staff are always pleasant and helpful

I love everything about this property. We will book everytime we are in the area

10.0

Mar 2024

Very relaxing

Creekside view

N/a

8.0

Jan 2024

Even though the weather was bad still enjoyed

Good location

Can’t say anything bad we were taken cared of.

9.0

Dec 2023

In town, excellent location. The brook outside our room was extremely pleasant.

The nice lady working the front desk was able to get me in a little early. This gesture was appreciated as I was road weary.

10.0

Dec 2023

Excellent every time!

Location 👍

6.0

Nov 2023

Our stay was pleasant, A bit out dated/old . King size bed was very uncomfortable. We stood for 3 days and left with

Property was nice, I'm sure it looks prettier in the summer time when there is more greenery.

The rooms were old a bit out dated & the bed was very uncomfortable. We stood for 3 nights & left with our backs hurting. Diffidently need to get new beds.

5.0

Nov 2023

Adequate 3 star hotel

Their breakfast was good and an exceptional value.

Rooms and buildings were dated. Housekeeping was spotty.

8.0

Nov 2023

Overall good

The location and price was great.

No water pressure ,the AC didn't work and the hair dryer only blew out cold air. Took forever to dry my hair.

8.0

Nov 2023

Good clean stay

Everything was good .. Mattress a little uncomfortable.. balcony was not private but overall was a good clean stay

Not all balconies are private

7.0

Aug 2023

Good

Balcony facing the river, 15 minutes to down town Gatlinburg.

Room was very very dark. Not enough space for luggage. Bathroom was a bit small. No wifi on the first day but problem was resolved after insisted on the front desk to look into the problem.

9.0

Aug 2023

Superb

Great view! Close to everything!

Need new mattresses

4.0

Jul 2023

Disappointing

Staff was great! Location was good. Beds were comfortable. Loved the creek side patio. Very relaxing.

Room was dirty, in need of updating. Damaged walls by the table, bugs all over, tub needed caulk. Breakfast seemed like a value at $5, but it was not very good. The main Pool was good however you need rails at the stairs for the pool and hot tub. I have leg issues and fell twice. The other pool was closed. Cleaning staff needs replaced or retrained. Beds were advertised as queen sized, they weren't. They were full sized.

7.0

Jul 2023

Good

The front desk staff was great (good personality, very helpful). The room was a great size, loved the fireplace. Being right on the river was a bonus. Did not use the pool, but it looked very clean.

The bathroom was dirty. There was quite a bit of dust/dirt on the bathroom fan. Little nates all in the bathroom and a spider under the sink. Plenty of towels (thank you)

6.0

Mar 2023

Mediocre property. Decent location and amenities for price but they could do some basics better.

Large room, friendly staff. Decent location to downtown with a convenient trolley stop.

Some things were shoddy- the threshold/transition piece to the bathroom was detached and we kept tripping on it. The breakfast was lukewarm (but staff was friendly). The beds didn’t have any mattress covers. That wasn’t horrible but the fitted sheets were so shrunken that they kept coming off the bed and then we were laying on the bare mattress. Gross.

4.0

Mar 2023

A place to lay our heads.

The view from the back porch, and the closeness of the gaitlenburge strip.

Bed sheets were dirty, pillows had stains that smelled like they were used, they didn't have new pillows for us, the floors were dirty, the doors didn't lock properly you could break in very easily if you wanted too. And the patio railing was coming off. Super dangerous if kids were staying.

6.0

Mar 2023

Pleasant

The breakfast is contracted and it’s okay but not impressed at all. There was a woman there and she fixed your plate. The cleaning is also contracted. I saw one guy going through our area. I’m pretty picky and there’s something about having your own employees to make sure it’s done. The scenery was absolutely amazing .

1.0

Mar 2023

West

Very clean and cozy

8.0

Mar 2023

We’ve been enjoying Brookside for years. They’ve made some nice upgrades. We plan to return!

We love that Brookside has wood burning fireplaces and creek side rooms. The rooms are much larger than other hotels.

There isn’t anything that we really don’t like about the property. The tile floor needing mopping and the tv channels, though numerous, were lacking in programming which falls in the provider.

7.0

Jan 2023

Good

The sound of the river from the balcony was wonderful.

A firestarter for the wood bought would've been nice.

6.0

Jan 2023

staff was smoking pot

creek

no heat

1.0

Jan 2023

Terrible!

Not clean, beds were very uncomfortable, sink was difficult to use without flooding the counter. We switched hotels on the first day. I forgot a jacket in the closet after we left so I called to let them know and never got a phone call back next day like I was told. We stopped by next day they still didn’t have my jacket up front. One of the staff told us it was probably gone so she assumed someone already stole it. Another staff went to check the room it was still hanging in the closet. This was TWO days after we checked out meaning the room we were in was never cleaned! Disgusting!

9.0

Jan 2023

Superb

Scenic views and beautiful room decor. Very close to local attractions.

Wish it had a full kitchen. Wish trolley did more pickups.

7.0

Jan 2023

relaxing time away with fiancé.

convenient

the beds were very uncomfortable. other then that, it was great!

10.0

Jan 2023

Exceptional

Location

Facilities

10.0

Jan 2023

Exceptional

The fire place and being able to build our own fire and the creek outside the back deck was amazing.. It was much needed relaxation..

The breakfast could have been better.. We didn't care for the fact we couldn't dip our own food..

8.0

Jan 2023

Great value Will be back

staff very friendly balcony over creek location

9.0

Jan 2023

when we arrive we had a room with no tv connected. they move us to one of the biggest room no charge. The new room was g

location

1.0

Jan 2023

In desperate need of Mr. Clean

We are not picky people but our room had not been cleaned at all! The beds were made to look as if they had been cleaned. Laid down on the bed to check it out and one pillow smelled like strong cologne and the other had a booger smeared across it. The carpet was very dirty. It was obvious that the uncleanliness of this room had accumulated for awhile. There was dust on every surface, hair all over the floor, crumbs underneath the top mattresses, dirty splatters all over the walls. To top it off there was feces smeared on the wall and toothpaste in the sink and on the wall as well. We told the front desk staff we did not want a different room. If housekeeping can leave a room in such poor condition (especially leaving used sheets on the beds) we didn’t expect another room to be any different. We were told we needed to call the general manager the next morning. We called the next morning and a staff member said he would speak with the manager and call us back. We never received a call back from him so we called the lodge again. The same staff member answered and said “did the manager not call you?” When we told him no, he said he would speak to her. He then put us on a brief hold. He said they could do a partial refund but we had to pay for the night we left. He said this was because they weren’t able to book the room out to anyone else that night. However, the room would have had to be cleaned (deep cleaned at the very least) and there were rooms just like ours available on the same night. It would have been proper for the manager to give us a call about this. The same staff member also told us he walked down to the room when we left and said the only problem he saw with the room was the pillows we took to the main office. If staff members aren’t able to recognize the uncleanliness there is an issue. The front desk staff was respectful to us regardless of the circumstances.

1.0

Jan 2023

Miserable and disgusting

the creek

very nasty. couldn’t check in until after time promised. bed dirty, bathroom light and exhaust vent not working so not worth what I was charged and the nastiness

FAQs

How much does this hotel cost compared to others in Gatlinburg?

The average price for a rental in Gatlinburg is $231 per night. This rental is $66 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Brookside Lodge. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Brookside Lodge. Enjoy the water!

Is Brookside Lodge pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Brookside Lodge?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and fireplace.

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Brookside Lodge

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Brookside Lodge

Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Gatlinburg?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Brookside Lodge pet friendly?

What amenities are available at Brookside Lodge?

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