This family run hotel is an oasis in Cancun. It’s obvious that it has been built and designed with love and creativity. The comms were clear, the staff friendly and approachable. After a 10 day tour around the Yucatan peninsula this was a great place to relax and end our holiday.

I do not have a bad word to say about it.

I travel a lot for my job, and I’ve seen a lot of Hotels and Apartments in large cities, holiday destinations everywhere, but Casa Tortugas beats them all. The amazing view, a modern apartment with excellent amenities, a fantastic rooftop bar, lovely staff and a fantastic host in Alex who during my stay tried everything to make it as close to perfection as possible, with great recommendations for restaurants, bars, shops and sights around the area. Casa Tortugas is the perfect location to relax and really switch off, away from the large all inclusive hotels in cancun. A quiet beautiful, and excellently looked after little oasis directly at the lagoon. Hands down the best choice I could have possibly made for my first time in Cancun. Thank you very much to the whole team and hosts at Casa Tortugas for the amazing time I have had there. I will be back!

Nothing to dislike at the Location

It's reasonably priced and if you know what you are getting into and do some prep you could have a decent budget Cancun holiday here. Right across the road from Isle of Mujeres ferry - we did a great day trip from there. Buses to downtown are frequent and cheap. I really don't understand Cancun and I don't think I'll return but if you rented a car this place could really work as alternative to the giant and very expensive all-in resorts down the road

Our first impression could not have been worse. Try to stock up with food supplies before arrival. Arrived by plane at night and the shop across the road looked like a scene from The Last of Us as guests struggled to get supplies for breakfast. Room was pretty charmless - like something from a witness protection program. I wanted to cry. Next morning things improved when we checked out the pool and the great rooftop bar and terrace. Only restaurant within walking distance is expensive and nothing special.

The hotel is really nice, the pool is nice with a beautiful and relaxing view. The room was spacious with all the comforts you need. The ferry to Isla Mujeres departs across the street. The owners were available and we appreciated the suggestions for the dinner.

The hotel doesn't have a restaurant and they can't offer breakfast, but they offer coffee in the morning at 8 am, 1d out of 3 we didn't get the coffee. As welcome they give you 1 tea bag, they could have been more generous. The rooftop was open only 1 day. The hotel parking doesn't have many lots.

The hotel was beautiful, nice pool and rooftop.

No breakfast option

great place, big room, nice pool and view

Homely vibes and prime location to the ferry

Great place! The staff is super friendly, the room was nice and clean and after check out we were allowed to leave our bags there until we left to the airport The location is also good in my opinion as you have a bus stop nearby.

Quiet and tucked away with very private pool but quick easy access to Tortugas beach on the other side of the road. Friendly , helpful staff and lovely rooftop bar for evening sunset drinks. We liked that there was a basic kitchen which meant breakfast and simple meals were easy to prep. excellent supermarket just a quick bus ride away or you can buy basics at the 7-11 over the road. Free coffee in the morning was appreciated !

friendly staff, unique building, beautiful amenities

nothing!

Room is very humid AC only in the bedroom Water is very slow in both kitchen and bathroom

No AC.... Too many fly in the evening Room is too humid

The staff was really nice and accommodating. I lost my AirPods and some other tech gear twice and they found it and returned it to me both times. They're just honest, genuine people. It's also nice to know its a smaller boutique hotel that is family owned and actually has tons of elements in the architecture and design that has family history behind it. Alex ( the son of the owners) did a great job managing the place while his family was out of town. Love my stay!!

Great size room and bed. Lots of counter space in bathroom. Free distilled water dispenser in room. Close to ferry to Isla Mujeres.

Location was far from any restaurants and hotel zone.

not too far from the beach

no restaurant / food / breakfast

Very cosy and quiet, gorgeous pool area

A beautiful and serene oasis away from the hustle and bustle. our hosts couldn’t have been kinder or more helpful. The hotel is beautifully and creatively decorated. The pool over looking the lagoon is stunning. our apartment was clean, comfortable, spacious and stylish. Thank you Kristina, Alex and Alex for making our stay so special. I highly recommend this as a place to stay and wish we were staying longer

nothing

a very well managed and comfortable hotel. Unique and family run they provide with every service you request and are very friendly.. We had a wonderful and fun vacation recommend this hotel for those looking to a quiet place to unwind and relax.

the view, the pool and the staff

it would have been perfect if they had breakfast options

beautifully done and the staff was so welcoming, felt like you were part of their family!