Poor communication and service

Nothing

Clean and friendly

Staff

Location. Was clean and warm. Ready to check in as soon as we got there. Earlier than we first thought. Staff was very helpful. Used the gym too. Small but clean and equipped.

Great location for what we wanted.

Not the best of breakfasts. Mostly barely warm and bacon bland and chewy.

The room was quite large with comfy bed, clean and warm with large shower and plenty of towels. Most importantly it was 🤫 despite some revelers staying for a stag night. There was a kettle and some coffee and tea bags etc which were welcome. Reception were friendly.

Location was a little out of the way for me but worth it for the price and could still walk into town. Could maybe do with a bit of an update soon which would make the rooms nicer.

Not much to report as I just stayed one night and didn't have breakfast. It's a standard modern hotel with everything you'd expect of a room.

The double bed was fine as a single, but I thought a couple might find it a bit small.

Property is near and clean and the old lady during the breakfast was very friendly and at help

Bed was too small for a couple and had to change the room but even that wasn’t comfortable. No fridge or water in room. No toiletries or even shampoo in bath room.

The staff. Well trained, attentive and very appropriately friendly. Fine breakfast, clean comfortable room.

Nothing

The staff are friendly, and the hotel is well located. We paid £50 per night for two nights which we felt was good value given how close it is to the Tyne.

There are some mental health patients / homeless people who seem to be around at different times of the day. On one of the nights I was asked by a man on a bike outside the front door if I worked at the hotel and if so did I look after asylum seekers. I explained I was just a guest but maybe the hotel need to monitor this as some guests might find this intimidating.

The staff

The pillows there was only 4 on the bed two extra would have been a nice option like most hotels

The location and the gym

The price was too high

Handy location, great staff, plenty of parking, clean room

Bedside lighting only on one side.

This hotel is one of my favourite places to stay in the UK. The wonderful team offers the finest customer service, always striving to exceed expectations. The communal areas are welcoming, warm and presented very well. The modern rooms are nicely decorated, well-appointed and spotlessly clean. Highlight for me on this occasion was the awesome bed with an extremely comfortable mattress, superb clean crisp linen, great duvet and pillows. The bathroom was also spotlessly clean and well-presented. The location is a little remote, but a bus links the station and city centre from an adjacent stop close to the hotel. The best place to stay in Gateshead/Newcastle for value for money and customer service.

Although the hotel and staff were great, when we stripped the beds on leaving there was a large brown stain on the mattress topper. We informed staff but are yet to hear from them.

Just the above

Our room was superb, clean & comfy. Staff all very friendly. Good location to get to city, Sage, Quayside. Breakfast & evening meal very good.

Heating in room wasn't working, didn't report it.

Perfect location for the Glasshouse and Baltic. Great Breakfast and breakfast staff

Decent accommodation

The wifi was very poor

Really comfortable rooms (bed was lovely) - has all the facilities you need in the room, with a nice restaurant and bar area down in reception. The location was fantastic, only a 15/20 min walk into the city centre, with plenty of places to see en route. Would highly recommend this hotel, thanks for a lovely stay.

Nothing to complain about. The staff are very friendly from start to finish (reception & bar) even though we were a stag do group, they never made it feel like we were unwanted.

The check-in was efficient. The staff were friendly and helpfull and sociable. Breakfast was reasonable but would have been improved if a cold service had been available. Not everyone needs a cooked breakfast. Parking was ideal and reasonably priced.

The room was very average and the bedroom furniture had seen better days. Considering we had a free upgrade to a King room, not sure what benefits this brought. There was no air conditioning hence we had to have the window open and early morning traffic was a real issue. As well as paying guests there appeared to be other people there,origins unknown, and during our breakfast they appeared in person, to collect a small food parcel within the restuarant . I believe this was out of place in a hotel of this name and not acceptable.

The hotel was amazing

Everything

Just awful

Everything pretty much

Welcoming and friendly staff. Excellent breakfast choice. Comfortable bed and adequate parking (extra cost).

Nothing.

On site parking, friendly staff. Well located.

Poor wifi, rooms were small and not overly comfortable.

The room was spacious, very clean and very comfortable. The location was perfect for access to Gateshead and central Newcastle. The room cost half that quoted by a nearby hotel and, in my opinion, the hotel is just as good.

On a personal note, I hate wet rooms, shower cubicles didn't need any re-inventing.

Nothing

Very dirty, bugs on the beds

The food and drinks were of good quality.

There was no working fan in the bathroom, no air conditioning in the room, no working window and no one came to fix anything after reporting this.