The owner tried to say there was extra charges for early check in and also a 25 pound per person deposit required, none of which are explained when booking. Also wouldn’t let us pay by card insisted on us paying by bank transfer that seemed very strange. Wouldn’t give us back our luggage and then assaulted one of us. Pure disaster from start to finish. Wouldn’t recommend this property to anyone.

Nothing. The place was a bombsite.

Facilities were a joke, no towels we had to pay £5 to borrow towels. Staff were rude. Place was outdated and absolutely nothing like the pictures shown. Room was smelling of damp, beds were really uncomfortable. The member of staff asked for a £50 deposit and because the cash was in the car I asked to pay it later, This was fine until the next morning he came barging into my room demanding £110 for deposit and the fact 1 extra person was in the room. We had a 4 person room and at this point was only 3 of us. He was in our faces shouting and pointing at us and put us out the room. I had trousers and a bra on in my bed and asked him to leave so I could get changed and get my stuff together. He denied me this then proceeded to phone the police saying we were attacking him.. yet he was the one in our faces shouting and balling squaring up to a girl. Shocking behaviour and a total waste of police time. With this meant we were stranded in Newcastle with nowhere to stay as this was after the first night and we had booked for 2 nights. I will be contacting booking.com to get my money back for the 2nd night, the member of staff was out of order and could have managed it in a different manner instead of his bad attitude, anger and unprofessionalism. WOULD NOT RECOMMEND THIS HOTEL AT ALL. Don't give these wasters your money.

Nothing the staff were rude, it was freezing cold, dirty. would never stay again

Quiet and room temperature OK, beds were comfortable enough.

On arrival we were told we had to pay a £50 upfront deposit, despite this not being mentioned anywhere on the listing. The room was pretty small for 3 people to share, and compared to cheaper hostels I've stayed at in the past this was nothing special. Not centrally located, staff not helpful. The main issue was the bathroom - no toiletries except hand soap, and the sloping roof meant the shower head was extremely low and so none of us could even use the shower comfortably. We found this out after being charged £1 per towel to use as well! My 6 foot friend would've had to lie down in the bath. We asked reception if there were any shared bathrooms or more suitable rooms, but they said it was 'the same in every room' - not clear on the listing at all. It would be beneficial if they provided some shared bathroom facilities so taller guests could actually wash. I know accommodation is getting more expensive everywhere but even then, for the price paid it felt a complete rip-off. For over £100 a night being able to wash properly isn't a lot to ask for.

was great for what we needed it for! not too close for going out we needed a taxi. Everything was easy enough, rooms were tidy and clean but was cold.

you had to tell them if you wanted the heat on, was very cold coming into the room. We had to bank transfer the monies which was really awkward. Especially as 2 of my party were with a local banking society that don’t operate on a weekend so the funds didn’t go through straight away - this caused a problem as they didn’t understand that the money would go through eventually.

Very good location & rooms were very spacious

Had to enquire about the shower as was cold. Not sure if they have a certain amount of hot water.

cheap, hot water

no tv in the room :(

The owner is an exceptional host, made me feel welcome and looked after. The room was warm and comfortable at nights and I felt well-rested in the mornings. It was very clean and great value for money.

The only thing I would change is the very bright white top light in the room with no alternative source of light.