The location is great. The room looks newly renovate. The room size is big.

I would point more the lack of staff attentiveness. 1st day we arrive the room is fairly clean but their ran out of shampoo which mean the cleaning person did not make a through check. 2nd day we requested for the room to be clean and the towel changed. We were informed that cleaning start at 11 am untill 4pm, we call at 10.45 to remind them. We came back at 9pm at night and none was done. The cleaning stroller was still in the hallway but no one is there. We were to tired to argue and decide to inform tomorrow. 3rd day we informed again for the cleaning and ask for some help to call taxi for next day. But they said to use uber cause there is no taxi. So thats the last i ask anything to the staff. The only good this is the waiter guy at the bar 1st floor restaurant name Frank. He was really friendly.

All

None

Breakfast area was never too busy. The bar area was lovely at night for a drink and some food. Renovated rooms and bathrooms are beautiful. Very comfortable bed and lovely fresh sheets. View of the bay from the room was beautiful.

I would have liked a balcony or even a window which opened. No fresh air could circulate in the room because of lack of windows.

Olá! Ficamos felizes em poder contar com um atendente que falasse nossa língua (português). Além de muito simpático e atencioso conosco.

Achamos o cardápio do restaurante um pouco restrito nas variações. Poderia ser mais diversificado.

Limpeza, decoração

Banheiro, chuveiro fraco

El trato del personal y la ubicacion

Desayuno espectacular!!! Soy muy exigente con los desayunos y puedo decir que el de este hotel es excelente, la calidad , la variedad , las atenciones, simplemente 10/10 Habitaciones muy cómodas con hermosa vista.

Hay algunos servicios disponibles que lo cobran en la tarifa final pero que no teníamos conocimiento de antemano, sino hasta el momento del checkout

It was nice. Check-in was difficult and only one person. DO NOT GET BREAKFAST BAR. We were there at 7:30-8a early enough that the food ALL of it was very cold. $33 each. And our waitress would not make any effort to fix it. The outside and the grounds were nice. Also, the pool was not usable. We stayed there because because it was the start of a lifetime. we were going on a cruise. We stayed at a Best Western Plus.

See above, please.