We stayed in this accommodation with my best friend and my boyfriend, and our experience was extremely disappointing. On the first night, a cockroach crawled on us, which was already shocking. The shower was clogged, the showerhead holder was broken, making it very uncomfortable to use. Several lamps were not working.The TV became unusable after a few minutes, with the colors inverting completely. The washing machine, although properly plugged in, didn’t work at all. Moreover, the furniture and decorations shown in the listing did not match reality, and the apartment was dirty: hair in the shower, dusty floors, dirty dishes, and dust everywhere, despite the cleaning fees charged.We immediately contacted the host, providing photos to support our observations. Their response was that the apartment was considered "habitable," refusing any financial compensation. Apparently, the accommodation would need to be deemed unsanitary to warrant a refund, which is unacceptable given the misleading listing and the overall condition of the place. I also asked for the procedure to access the "livro de reclamações," mandatory in Portugal, but the host read my message and didn’t respond. They vaguely mentioned a "gesture" for the broken washing machine, but after asking for details about this gesture, they stopped responding.I strongly advise against this accommodation. The listing is misleading, the amenities are faulty, the hygiene is deplorable, and the customer service is nonexistent.
6 / 10
Great location but be aware there are over 150 steps. If you get dropped off near Chapito a Mesa restaurant (fabulous dining/eating experience) you carry your luggage down 50 steps as opposed to carrying luggage up 100!
Had to follow up with contact a couple of times to gain info re checkin at midnight. Quite helpful, met us at the airport with key. Had queries re wifi password and use of Whirlpool washing machine. No response.
Minutes away from Sao Jorge castle and Pastelaria Santi Antonio. Great location without a doubt!
Great location but be aware there are over 150 steps. If you get dropped off near Chapito a Mesa restaurant (fabulous dining/eating experience) you carry your luggage down 50 steps as opposed to carrying luggage up 100!
Had to follow up with contact a couple of times to gain info re checkin at midnight. Quite helpful, met us at the airport with key. Had queries re wifi password and use of Whirlpool washing machine. No response.
Minutes away from Sao Jorge castle and Pastelaria Santi Antonio. Great location without a doubt!
St. George's Castle rises above the highest hill in Lisbon's historic center. From here, it is possible to observe the city and the Tagus River in all its splendor and immensity.
The Castle House is a one-bedroom apartment, located in the heart of Lisbon, in the São Jorge Castle on ancient stairs full of charm, where you can walk and explore Alfama, Baixa/Chiado, and Graça. Nearby parking, in a quiet area, with excellent views over Lisbon and its Tagus River.
Guests must pick up their keys at our BmyGuest Welcome Center, located at Av. da República, 45 - 6th Floor - Office 3.
Notes:
1. All check-ins after 10 PM will have an additional cost of 30€.
2. In case of difficulty accessing the Welcome Center, please contact us.
Amenities
Non-smoking
No pets allowed
Family friendly
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Castelo Charming Apartment (C22). For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Castelo Charming Apartment (C22) pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Castelo Charming Apartment (C22)?
We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.
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About this apartment rental
St. George's Castle rises above the highest hill in Lisbon's historic center. From here, it is possible to observe the city and the Tagus River in all its splendor and immensity.
The Castle House is a one-bedroom apartment, located in the heart of Lisbon, in the São Jorge Castle on ancient stairs full of charm, where you can walk and explore Alfama, Baixa/Chiado, and Graça. Nearby parking, in a quiet area, with excellent views over Lisbon and its Tagus River.
Guests must pick up their keys at our BmyGuest Welcome Center, located at Av. da República, 45 - 6th Floor - Office 3.
Notes:
1. All check-ins after 10 PM will have an additional cost of 30€.
2. In case of difficulty accessing the Welcome Center, please contact us.
Great location but be aware there are over 150 steps. If you get dropped off near Chapito a Mesa restaurant (fabulous dining/eating experience) you carry your luggage down 50 steps as opposed to carrying luggage up 100!
Had to follow up with contact a couple of times to gain info re checkin at midnight. Quite helpful, met us at the airport with key. Had queries re wifi password and use of Whirlpool washing machine. No response.
Minutes away from Sao Jorge castle and Pastelaria Santi Antonio. Great location without a doubt!
St. George's Castle rises above the highest hill in Lisbon's historic center. From here, it is possible to observe the city and the Tagus River in all its splendor and immensity.
The Castle House is a one-bedroom apartment, located in the heart of Lisbon, in the São Jorge Castle on ancient stairs full of charm, where you can walk and explore Alfama, Baixa/Chiado, and Graça. Nearby parking, in a quiet area, with excellent views over Lisbon and its Tagus River.
Guests must pick up their keys at our BmyGuest Welcome Center, located at Av. da República, 45 - 6th Floor - Office 3.
Notes:
1. All check-ins after 10 PM will have an additional cost of 30€.
2. In case of difficulty accessing the Welcome Center, please contact us.
Amenities
Non-smoking
No pets allowed
Family friendly
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Castelo Charming Apartment (C22). For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Castelo Charming Apartment (C22) pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Castelo Charming Apartment (C22)?
We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.
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