Hotel in State of Quintana Roo
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Ironing facilities
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Mar 2026
We had a lovely stay at Hotel Jaiba! The hotel was very peaceful and beautiful. We loved the cats and dogs that the hotel rescues and all the sisters running the hotel were super sweet and helpful!
10 / 10Outstanding·Feb 2026
Great family run hotel, tasty breakfast, very friendly staff and lovely pool area. Staff went above and beyond when I left my passport in the room and helped to return it to me, which was a huge relief and massively appreciated!
8 / 10Excellent·Jan 2026
Really nice stuff and the food. Also really clean and authentic
The food consists only of fruits, really far from the shore(1,8 km), but there are bicycles
5 / 10·Mar 2024
The decoration is really cool, the room is nice and equipped, there is a good swimming pool and it is really quiet!!
The breakfast is really good and they gave us free bananas all day long!
We felt cheated by the front desk attendant Diana, who supposedly gave us an upgrade to a pool view room pretending that we wouldn't have neighbours next door, but the minute we paid for it she immediately came with other noisy guests right next to us, even though there were loads of other empty rooms all over!
Also one has to walk almost 3 km in order to go to the beach, it's a long walk; while there are other options in town for cheaper prices!!
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Top rated by guests
8.9Excellent
(220 Ratings)
"We had a lovely stay at Hotel Jaiba! The hotel was very peaceful and beautiful. We loved the cats and dogs that the hotel rescues and all the sisters running the hotel were super sweet and helpful!"
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