Sun Cloud Hotel

The best location and room condition.

Great location and view.

There was no cutlery or cooking utensils if you wanted to do your own breakfast.

The location was great. It was very close to the market and convenient to public transport. The room was huge, and had a great view of the beach.

I had to go ask for towels at the check in desk and house keeping would take them everyday and not replace them.

The location of the hotel is excellent, just steps from the beautiful Haeundae Beach and within easy walking distance of restaurants, cafés and shops. We stayed for four nights as a family of four in a Corner Suite with Sea View. The suite was very spacious and the beds were big and OK. While the room was large, the layout could have been designed better, as a significant part of the main room was unused space. The kitchen also did not include any kitchenware, which apparently has to be rented separately from the reception. The reception staff were friendly and helpful throughout our stay. Unfortunately, our first room had a strong smell of old cigarette smoke. As the hotel was fully booked, they kindly provided scented candles and moved us to another room on a higher floor the following day. We appreciated their efforts, but the second room also had a noticeable smoke smell. It was less severe, but still present throughout our stay. We also used the gym, but only once, as it was functional, but the equipment was quite old and worn. There were no towels, drinking water or cleaning supplies available, which made the facilities feel somewhat neglected. While we genuinely appreciated the hotel’s excellent location and the kindness of the staff, the persistent cigarette smoke smell in both rooms was a deal breaker for us. It significantly affected our stay, and unfortunately it is the reason we would not choose to stay here again.

The biggest issue was the persistent smell of old cigarette smoke. We had to change rooms after the first night, but the second room also had a noticeable smoke smell. For us, this was a deal breaker. The suite was very spacious, but the layout was inefficient, leaving a lot of unused space. The kitchen did not include any kitchenware unless rented separately from reception. The gym could also use an upgrade. The equipment was old and worn, and there were no towels, drinking water, or cleaning supplies available for guests.