Hotel in State of Quintana Roo
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Elegant Accommodations
Amenities
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Smoking allowed
Safe
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Mar 2026
Great staff, Lovely clean room, great beds on the pier, the restaurant here is exceptional. I would stay here again.
Looking at other reviews there is an ongoing issue with the showers, we had no hot water one night, which needs fixing. There is literally no water pressure the next.
7 / 10Good·Feb 2026
Staff. + Location.
Lacks water pressure in shower. Too noisy.
8 / 10Excellent·Aug 2023
I absolutely loved the marvelous location of the hotel in Bacalar! Having the lagoon right in front provided breathtaking views, and the relaxing areas were a great way to unwind. The friendly staff made the stay even more enjoyable.
While the location and staff were fantastic, I was disappointed with the dining experience. The lack of variety in the breakfast menu (just eggs) was a letdown, and the overrated and expensive dinner didn't match the price tag. Also, some furnitures and the hammock were dirty, and I believe better maintenance is needed for the relaxation spaces.
5 / 10·Aug 2023
Location at the lagoon… the manager and the kitchen staff very good
My reservation it was for double room expecting to have two beds which the was no room available .. the receptionist of the hotel was too rude no customer service very bad experience …
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Top rated by guests
9.1Outstanding
(26 Ratings)
"I liked everything, the place, food, staff, and dock. It was such a relaxing place!"
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