DoubleTree by Hilton London – Docklands Riverside
About this hotel
Situated in London Borough of Southwark, this lovely hotel for $112 per night is a great option for your next vacation. Located along the River Thames, DoubleTree by Hilton London - Docklands Riverside offers 4-star accommodation and stunning views of Canary Wharf. Free WiFi is available, and free gym access is on offer to all guests.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of London Borough of Southwark
Reviews
4.0/5.0
Good(7,238 Reviews)
100% verified reviews
3.0
Het enige pluspunt dat wij hebben ervaren is een goede nachtrust. De bedden zijn super en ook voldoende kussens aanwezig. Het ontbijt was goed maar geen variatie in. Er werd elke dag hetzelfde geserveerd.
De kamers zijn verouderd en voldoen zeker niet meer aan de huidige standaard. De vloeren in de kamer kraakten en stonden op sommige plaatsen omhoog. De badkamer is eveneens heel verouderd en alles is (slecht) met silicone onderhouden. Ook hadden we schimmelvorming aan het plafond thv de raam van het balkon. We hadden roomservice besteld en men vond het drie dagen niet nodig om onze borden en dergelijke mee te nemen na het reinigen van de kamer. De foto´s op de website komen niet overeen met wat er in werkelijkheid wordt aangeboden.
10.0
Location, clean, friendly staff
9.0
Location cleanliness and room
Breakfast was not included
6.0
The location, foyer and staff
The room was very tired and had alot of broken furniture
10.0
Tot
Res
9.0
Location is perfect. Staff are really friendly and want to make the difference for.there guests.
The pictures on booking.com don’t correspondent with how a double room exactly is. Probably a room out of the columbia part has been photograhed. Nevertheless the room is okay, just a little bit less fancy.
6.0
Pillows were soft
Not enough towels for us all. Only two beds. Booked for 3 people. Toilet blocked
9.0
Polite helpful and friendly staff, good location, beautifully clean everywhere and handled quantities of people without feeling crowded, fabulous choice for breakfast
Shower over bath :( and very small en-suite, also our air conditioning unit wouldn’t switch off at night
10.0
i had 3 rooms booked and were put near together
all good
3.0
The amazing view.
And also at check-in a member of staff named Jonas whom was very helpful , professional , and provided excellent customer service/care.
The lack of choice for food at the restaurant but the main issue for me was being woken up at 3am with knocks at our penthouse suite being accused of smoking due to smoke alarms going off! After that I couldn’t go back to sleep as I was on edge and already was made to feel very uncomfortable!
5.0
Comfy beds, attractive historical building (hotel itself bit of a maze and rooms very average). Ferry service handy but hotel isn’t easily accessible, we arrived between 7-8 which just happened to be the hour ferries weren’t running, had to sit and wait an hour with no other ways to cross river.
Poor service - restaurant was busy and was advised a 45 minute wait on food, not a problem we said. Were left waiting well over an hour with nothing said to us about a delay. Had to chase up drinks which still hadn’t come after about 20 minutes. Still asked for service charge on bill of course… this should be earned not automatic
Upon check in was asked for a £50 deposit on card - NOT MENTIONED when this should’ve been made clear to expect on pre check in emails ect. other hotel brands don’t ask for this so not standard expectation.
6.0
Leuke plek.
Redelijk verouderd.
6.0
We couldn’t even open the window - couldn’t see outside - plastic plants for the Hilton is a no no - no bathrobes - limited menu for room service - the ramp to the boat was slippy - still waiting for confirmation that my £50 has been re-imbursed
See previous
5.0
Breakfast was good the boat across the river was good......
Most of the staff seemed indifferent towards us not particularly helpful...
8.0
The views of the river
On booking we didn’t realise the hotel was situated the other side of the river bit of a faff finding the ferry to cross on arrival. The walk from Canary Wharf tube didn’t bother us but for the less able it might. ( 2 minutes to cross a tad pricey, but then free to staying guests at the hotel )
Marathon morning no ferry/boat crossing early enough.
Alternative walk to tube at Canada Water 20 minutes walk from hotel ( if we had known this on arrival we could have gotten off here and not Canary Wharf)
We used this station for logistics throughout our trip.
Hotel its self was ok nothing special. We had a view of the carpark, local residents garages and overflowing bins situated below our balcony. To which were emptied one morning, but the overspill of rubbish was left in the balcony area below. ( perhaps a unused hotel room) ( not pleasant on the eye)
The room itself was ok, although tepid water to shower, the most comfortable of beds and pillows to only dream on.
The carpet was in desperate need of a clean.
4.0
Waterfront location
Initial thoughts were positive. During the course of the stay we thought breakfast very expensive so didn’t eat it in the hotel. A lack of teabags/coffee and fridge in room was frustrating, air con didn’t work, bathroom door was virtually hanging off, bar staff and service were really poor and also charged a 12.5% gratuity despite not receiving our drinks, going to collect them ourselves etc. Boat staff were inconsistent with what was needed re room key etc and we had a long wait to get on the ferries on marathon Morning when I think patrons of the hotel should be given priority as we paid handsomely to stay there.
7.0
Breakfast
Room size ,we also paid for upgrade no idea y 🙃
8.0
Loved the quiet location, the ferry was a really nice added extra,, Rooms clean and spacious.
Offered an upgrade but as we had two rooms they would have been in separate buildings, so we declined,
Ran out of shampoo on the 2nd day, would be good if they were checked and topped up
9.0
Staff were really nice, very friendly and welcoming customer service was probably the best ive ever had really chatty and not just your usual rush t get you checked in and minimal chat. Breakfast was beautiful had EVERYTHING you could want. We was given a room upgrade because of my partners birthday, free parking and drinks voucher by Jonas. Decorated room also. The convenience of the boat was amazing bear was beautiful what a lovely setting and great drinks.
Our tv didnt work we reported this to reception and nothing got done
10.0
Great location for what we wanted. Lovely comfortable room. Good atmosphere in the bar.
10.0
Staff were so friendly!
Nothing it was great
9.0
They made an extra effort to make my husband’s birthday special. They upgraded our room for free and decorated it with balloons. It was an amazing surprise and it made him so happy.
Not much to not like!
10.0
Clean, good spaced room (we went for a king room) good view, and a good seating area! Air con worked well, and the bed was large and comfy
The corridors are a little small /thin, but that’s it really
8.0
rooms were very spacious and the view of the river and city was beautiful
Wish the bathroom was bigger
10.0
The hotel, staff, room & location
Tables at breakfast were very close together which left little space to get pass other diners.
8.0
L'emplacement idéal pour séjourner à Dockland, c'était formidable de prendre ferry pour arriver à l'hôtel et de se déplacer au centre de Londres par Uberboat!
au début on était mis dans une chambre qui ne correspondait pas du tout au réservation mais le lendemain l'hôtel nous a surclassé dans une chambre avec une vue époustouflante! merci encore!
6.0
The location
The fact I was eligible for upgrade and the staff immediately any check in said not available , but I think booking.com should not make claim for upgrade if it’s not guaranteed
10.0
Amazing location, fantastic that we could arrive on the complimentary ferry. Beautiful breakfast and a superb family room which was perfect for our family of 5! A really great place to stay, we will be visiting again.
6.0
Check-in: The check-in staff was pleasant and nice. To be fair the hotel looks really nice from the outside compared to other DoubleTree Hotels in London. They offered me a chocolate chip cookie upon check in. Uber boat to cross the river is free but first service on Saturday and Sunday is at 8:25am whereas weekdays are at 6:27am. Though they gave a flyer for the schedule but it only shows the weekday schedule so I was surprised when I got in my room and realised upon checking online that the first service on Saturday was at 8:25am and I had to meet my friend at 7:00am. My friend lives in Canary Wharf so I then had to take the bus.
Room: Bed was comfortable enough for a Hilton hotel. The pillows were soft. There were instant coffee and tea but there were no free biscuits. Other cheaper hotels would offer free biscuits but not in DoubleTree Hilton. The room was also clean and spacious. There was an electric socket beside the bed but oddly it was located at the bottom of the window which was covered by the curtain. At first I thought there was none but then I realised it was there afterall. They have an ironing board and an iron to press your shirt.
Shower: The shower had a handle for you to hold and a rubber mat to prevent you from slipping. There were free liquid soaps, shampoos and conditioner. Towels are replaced everyday.
Restaurant: It looks nice inside.
Check-in: They asked for a £50 damage deposit.
Location: The location of the hotel was not really ideal. I would not recommend as it was quite a walk (around 20 mins or so) to the nearest Underground Station. You would need to get a bus if you're in a rush but then sometimes buses are not really on time.
Room: I checked in at room 082. The TV said it was a Smart TV but it actually wasn't. It was just a regular flat screen TV that had multiple channels but if you want to just chill at the room and watch Netflix or YouTube definitely not your place. Also you could hear people walking upstairs. I am not a light sleeper but if you are this is something you'd have to consider. I also noticed that there was quite a big tear in their curtain. Though it did not really affect my stay but they asked for a damage deposit so I had to take a photo of it upon checking in just in case they would keep my deposit for that. Water bottle is not free!
Restaurant: The food in their restaurant was ok. They charge a service fee and the cost was too expensive for its taste. The service was a bit slow (not an issue for me) but if you are hungry definitely avoid. I had to wait 40 minutes or so for my food to be served. The guy who first seen me did not really look happy but the other girl was friendly. The guy offered me the table in the bar area for me to eat because he said they're full inside. I thought no big deal but the table was quite small in the bar area so I decided to check if there was an Uber boat outside so I can cross the river to get to Canary Wharf and eat there instead. But then the Uber boat was on break so I decided to go back to the restaurant and then the other girl had seen me and offered me a table inside.
8.0
Es ar alles sehr gemütlich- man hat sich willkommen gefühlt. Wenn man von der Fähre stieg konnte man die riesige Stadt hinter sich lassen - das war Erholung
Irgrndwie fehlte für ein "HILTON" der Komfort. Es fehlten Zahnputzbecher und eine Klobürste. Die fenster konnte man nur wenig oder gar nicht aufmachen. Die Klima anlage war für uns nicht bedienbar- eine gebrauchsanweisung fehlte.
8.0
I loved the location and the boat trip to the canary wharf.
The breakfast spread could be better
10.0
Stort og flott hotell med en fantastisk beliggenhet rett ved Themsen og med egen båt over til Canary Wharf.
Prøvde restauranten Colombia i 1. etasje.
Veldig gode senger. Betalte litt ekstra for fin balkong.
Litt små rom med dårlig trykk i dusjen.
Hotellet lå litt langt unna sentrum når hurtigbåtene sluttet å gå kl. 22. Da ble det fort en eller flere 45 min. taxitur.
10.0
The staff are all really helpful and friendly especially Jonas who made our stay unforgettable
Nothing
1.0
The location of the hotel
The rooms were dusty and air conditioning did not work throughout my stay, was blowing hot. Thrice they came in to fix it but still it didn’t work. Was incongruous my stay, had to open the door and windows due to the heat. No fridge in the room and no microwaves to use
10.0
Il panorama, camere comode pulite, letto comodo
Niente
5.0
Okay view
Hotel had good facilities
Location - have to pay for a boat to get here
No restaurants around
Poor service from bar staff - waited for bartender to acknowledge us, we were ignored. We did not stay any longer to order and left.
Balcony - no chairs to sit
Room was small
9.0
Great location right on the river, room was clean and comfort. We had dinner in the restaurant food was lovely
9.0
Location. Amenities views
Nothing to name
10.0
Staff were excellent on arrival, free cookie is nice and room had a nice view of the sea.
The FREE boat to and from the hotel to Canary Wharf is an excellent touch
N/A
FAQs
How much does this hotel cost compared to others in London Borough of Southwark?
The average price for a rental in London Borough of Southwark is $152 per night. This rental is $40 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree by Hilton London – Docklands Riverside. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is DoubleTree by Hilton London – Docklands Riverside pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DoubleTree by Hilton London – Docklands Riverside?
We found 11 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, smoking allowed, and parking.
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