Hotel in Dubai
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Located on Dubai Marina promenade, the 5-star Grosvenor House offers panoramic views of Dubai Marina, personalized butler service, an outdoor pool, free WiFi and an extensive range of culinary experiences.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Dubai
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
The hotel was beautiful and the staff were exceptional in their effort to assist and make you feel welcome. We only stayed one night, but will be back again for sure and for a longer stay. The smell throughout the whole hotel is gorgeous and the room was well appointed with every amenity to make you feel comfortable and happy. This is truly a five star hotel and worthy of its fine reputation.
10 / 10Outstanding·Aug 2026
Amazing team … service that’s second to none … amazing value … always cheerful staff, and accommodating all my personal needs & wants.
Great location, luxurious finish & amenities …
10 / 10Outstanding·Aug 2026
It’s been always my preferred hotel in Dubai
Nothing
5 / 10·Apr 2026
Clean comfortable rooms. Delicious breakfast
My main issue with this hotel is the inconsistency in service and lack of coordination from management.
Room cleaning is done at completely random times, and in some cases it is simply forgotten. After a long day, you return to your room expecting it to be ready, only to find it either not cleaned at all or left halfway through cleaning. This is extremely frustrating and not acceptable for a hotel of this level.
Another serious issue was with guest registration and access. A second guest, who was properly registered, had to call and message me so that I could contact the hotel myself just to have a room key issued, as his registration could not be found in the system. This is both surprising and highly concerning, and clearly shows a lack of internal coordination.
Unfortunately, this is not the first time I have experienced problems at this hotel caused specifically by poor management. It feels like the same issues keep repeating over time without any real improvement.
I will not be staying here again.
For future guests, I strongly recommend being very careful at check-in: ask whether facilities like the pool are actually operational, check if there is any ongoing renovation, confirm all guest registrations, and ask about any changes. Some restaurants were closed during my stay, and this was not communicated at check-in.
Overall, disappointing experience.
$$$$
Top rated by guests
9.6Outstanding
(957 Ratings)
"The hotel was beautiful and the staff were exceptional in their effort to assist and make you feel welcome. We only stayed one night, but will be back again for sure and for a longer stay. The smell t..."
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