From checking in to departure everything was excellent.

It’s absolutely prefect for pre cruise night and to park car also. Our 2nd visit and have it booked again for June.

Everything the room and staff were excellent

Had to double stack the car due cruise people using the carpark.

Location was great, free ample parking with a good system for cruise parking. Friendly staff Good breakfast Good bathroom with huge bath Very clean.

Bed was very uncomfortable and although two pillows, they were so flat may as well not bothered. Need to invest in some new ones. Bar didn’t open till 6pm Evening restaurant very small. In height too. Road noise from our room at front of hotel Location to town about a 30 min walk.

Central

Was charged a late check in fee of £15 which was not disclosed anywhere before we got there. They also didn’t have our booking either. Plastering all coming off the bathroom ceiling too. Looked grotty.

The hotel was warm and clean, the staff were polite and the breakfast good. The location between the town and the university was ideal for us.

The car parking arrangement is weird. The hotel rents the car parking spaces to cruise-holiday people. So the actual hotel guests have to “double park”. There is a “yellow ribbon” on each cruise car so that you know you can block it. It kind-of works, but there is not enough space to navigate comfortably, and it looks a mess. To be honest, it’s hassle you just don’t need after a long journey. It was off-putting when we arrived. Our room was warm and clean, and had a huge bathroom with a centrally-placed bath you could walk around. But there was nothing you could reasonably call a “shower”. Instead, there were three “curtains” hanging off long sets of wires attached to three of the walls. It looked like a scene from a horror movie or Edward Scissorhands. The curtains would have been completely useless if we had attempted to use them to shower. We managed to push the “wires and curtains” back against the walls and forget about taking a shower - the bath was lovely, and the room looked a lot less scary. It’s such a shame, because again this created a terrible first impression (we were laughing in disbelief), whereas just making it clear that the room had a bath but no shower (and getting rid of the horrid curtains and wires) would just resolve the issue.

Excellent customer service from all members of the team lovely restaurant food very nice Charlie's bar very cosy free overnight parking close to the Cruise terminals 15 mins drive

Bit of overnight noise from traffic on the main road but we're offered rear facing room which would have been much quiter so our choice but a superb upgraded suite room nicely decorated. Reception extremly helpful on all matters

Location was good

Uncomfortable mattress Wasp infestation in bathroom/bedroom