Grand Hyatt Goa
About this hotel
Nestled in India, this lovely hotel for $139 per night is a fantastic choice for your next break. Set in heart of Goa offering sweeping views of Bambolim Bay, Grand Hyatt welcomes guests with a 25-metre outdoor pool, indoor lap pool and 7 dining options. A relaxing dinner can be arranged at the private beach area.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of India
Reviews
4.3/5.0
Excellent(685 Reviews)
100% verified reviews
10.0
Good
Nothing
9.0
Never had it breakfast food over all was very good
Nothing to dislike
10.0
Property was clean the staff from day one to day we left were very friendly
We were happy with everything
7.0
The Hotel was busy with wedding celebrations which were quite noisy.
9.0
Lush gardens, very family friendly
Nothing
10.0
The room was very nice also the team members madhusmita and sahil and sonu were excellent i
5.0
Authentic resort area with full ocean view
It seems too large and too much guests to serve sufficient service by limited man power. Staff were serving only for designated job, which was sometimes helpless for my request.
8.0
Service Staff seem very untrained. They don’t know cuisines, don’t know where to find food in the buffet.
Training needs to be done
1.0
The staff is really unfreindly & they make you feel like 2nd class citizen
Staff behaviour,
10.0
Property
Waiting for golf car( buggy)
10.0
My stay was awesome like homely
9.0
This is a wonderful place to stay. I would have appreciated some international TV channels (eg BBC news), English language films and better coffee!
7.0
The hotel is beautiful and the amenities are also high quality.
Our room was a good size and the bathroom was great and very clean.
The housekeeping staff was thorough and generous with bottled water.
We used the outdoor and indoor pool, the Kids Club, the gym, and the restaurants.
All were aesthetically pleasing and very clean; the property is very nice to walk around.
Breakfast and dinner buffets were good in their selection of local food and "western-style" foods.
Service at this hotel takes VERY LONG.
Room service - we ordered pasta/fish fingers (kids menu) and the staff would say "30-40 minutes". It always took 55-65 minutes for the simplest requests - order in advance.
Pool Service - we ordered food and drinks from the wait staff working the outdoor pool. The simplest requests (beer, canned juice, etc.) took at least 30 minutes. The wait was even longer for mixed drinks and food.
Restaurant - the staff was severely lacking in training here. The restaurant was empty, we were the first ones there, and we ordered some pasta for the kids. Somehow this order was forgotten, and after a few reminders the pasta came 1 hour late. Half of our food orders were "forgotten" - the staff doesn't write anything down. They forget your order constantly (about 50% forget rate is what we experienced over 7 days - both for breakfast and dinner) and you have to keep asking.
Additionally (probably due to local customs), the staff is very strict about what *is*, and what is *not* their job to do. i.e: my son spilled apple juice on the floor. A waitress saw this and told me "don't worry, it will be cleaned". She then proceeded to stand there for 10 minutes, looking around, not doing anything as the restaurant was empty. I got tired of waiting, grabbed my napkin and started cleaning the juice from the floor. A waiter was appalled that I would do such a thing and kept saying "maam, please get off the floor, don't clean it, we have requested for it to be cleaned". When I stopped cleaning, he did not clean it himself. I was forced to wait 15 minutes until someone from the "cleaning staff" came to mop the floor. There was zero consideration for customer experience - the staff has "boxes" of what their job entails, and if the task does not fit the "box", they don't deal with it - even to the detriment of the customer.
6.0
The location and food was acceptable
Service is surely below par and attitude of few staffs were big let down for me. Few examples:
1. Reached hotel around 3:30 PM (30 minutes after schedule check in time) however still we had to wait for more than an hour to get room. The check in staffs were more interested to attend those guests who are vocal
2. Even after paying the entire stay amount at the time of check-in, they still blocked 10K as advance payment for food and all. Never seen this trend in any other 5-stars but they did this with me. When I asked about the reason to their staff, they just said we are blocking this amount and insisted
3. Requested for tea bags through room service but housekeeping failed to deliver even after check out. The housekeeping staff told me next day morning that you had ordered around 7 AM, hence it was supplied as they sleep during this time. Never heard this type of comments from any other hotel.
4. The toilet flush was licking and even the wall of the room. Informed this to housekeeping but no action.
5. The breakfast arrangement is so time consuming. If you order anything from their live counter, expect at least 20-25 minutes. The staffs are loose in their action
6. Overall the service of the staffs in this hotel are extremely poor, needs lots of improvement
5.0
The location
Service is surely below par and attitude of few staffs were big let down for me. Few examples:
1. Reached hotel around 3:30 PM (30 minutes after schedule check in time) however still we had to wait for more than an hour to get room. The check in staffs were more interested to attend those guests who are vocal
2. Even after paying the entire stay amount at the time of check-in, they still blocked 10K as advance payment for food and all. Never seen this trend in any other 5-stars but they did this with me. When I asked about the reason to their staff, they just said we are blocking this amount and insisted
3. Requested for tea bags through room service but housekeeping failed to deliver even after check out. The housekeeping staff told me next day morning that you had ordered around 7 AM, hence it was supplied as they sleep during this time. Never heard this type of comments from any other hotel.
4. The toilet flush was licking and even the wall of the room. Informed this to housekeeping but no action.
5. The breakfast arrangement is so time consuming. If you order anything from their live counter, expect at least 20-25 minutes. The staffs are loose in their action
6. Overall the service of the staffs in this hotel are extremely poor, needs lots of improvement
8.0
The property was beautiful. The staff were super helpful especially himanshu in the dining area.
10.0
I really appreciate the meal services provided to us whether its Breakfast, dinner or room services. Staffs are really soft and very quick to respond , infact on of the staff name Ravi Pandey , I really appreciate his service specifically.
Nothing to dislike about
10.0
It’s expanse , architecture, warm hospitality, excellent staff , good food, wide variety of activities , big swimming pool etc etc ,, words are less for appreciating this property
Hardly anything to remember.
9.0
It was an excellent stay by Grand Hyatt for my family.
Most of it was excellent.
3.0
Nothing much
It took 45 min to wait for hotel staff to carry our bags to reception
9.0
lovely grounds
breakfast buffet was manic and under resourced.
9.0
-Hotel staff were most welcoming and courteous
-Hotel facilities
-Restaurants
-Hyatt Camp for kids
-Swimming Pool
-Guest House layout
-Taxi service on call
-TT and Snooker
-Location
-Spa services
-Casino inside the hotel facilities
-Bed had a soft mattress
-Beach is connected but with little dark sand
10.0
Room, Food, Activities for Kids, Spa, Comfort.
NA
FAQs
How much does this hotel cost compared to others in India?
The average price for a rental in India is $39 per night. This rental is $100 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Grand Hyatt Goa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Grand Hyatt Goa. Enjoy the water!
Is Grand Hyatt Goa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Hyatt Goa?
We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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