Hotel in Kolkata
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Offering an outdoor swimming pool, a fitness center and a spa and wellness cente, The Lalit Great Eastern Kolkata is located in Kolkata. It is barely 164 feet from the central business district of Dalhousie Square.
Amenities
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Kolkata
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
Everything in the property specially the location the food is amazing the breakfast also was good
9 / 10Outstanding·Sep 2026
Location # vintage vibes # staff
None
7 / 10Good·Aug 2026
The breakfast service was the lone operational bright spot in an otherwise dismal stay. The quality of the food was commendable, and the F&B staff exhibited the exact courtesy and professionalism that is completely absent at the front desk. Frankly, it felt as though the morning team was working overtime on damage control, trying to overcompensate for the sheer incompetence of the rest of the hotel.
The overall staff attitude is abysmal. Stand near the reception for just a few hours, and I guarantee you will witness at least one completely exasperated guest. The baseline operating mode for the majority of the front desk team isn't hospitality; it is unnecessarily adversarial and combative.
The sheer incompetence and lack of transparency regarding room allocations is staggering. After booking a specific room category, I requested rooms on the same floor. I was flatly denied and told that this specific category only features one room per floor. Fast forward through two days of completely unnecessary inconvenience: I asked a different staff member, and a room on our floor miraculously materialized out of nowhere. It is a blatant display of either sheer laziness or outright dishonesty.
Worse are the deceptive billing practices. If you make the mistake of booking an additional room directly at the reception desk, demand an ironclad, written confirmation on paper. Without it, you will likely find an unexplained added markup quietly added to your final bill, forcing you into a drawn-out, exhausting argument with rude people just to get them to honor the agreed-upon rate.
The staff may put on a rehearsed veneer of politeness, but it is entirely disingenuous. I have the names of the primary offenders, but I am withholding them publicly because I do not want to jeopardize individual careers over what is clearly a top-down management and training failure. The single exception to this dismal experience was Giriraj—the only genuinely professional, well-behaved team member on the premises.
This establishment is coasting on shady practices and staff hostility. I expect vastly better, and so should any prospective guest. A true five-star experience is built on trust, efficiency, and guest care. This establishment is coasting on shady practices and staff hostility. I expect vastly better, and so should any prospective guest.
6 / 10Average·Mar 2026
Great location and very friendly staff
Rooms are really tired and noisy. Wifi is slow. Breakfast options are limited.
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Top rated by guests
8.4Excellent
(1,038 Ratings)
"Excellent"
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