Paco Hotel Tianpingjia Metro Guangzhou

The staff are exceptionally good human beings. They go extra mile to make you feel comfortable and happy.

Excellent Human relations and exceptional customer service cover any little fault for me.

The breakfast was good and delicious.

Carpets are dirty and smelly.

An Excellent Stay — A Hotel That Truly Won My Heart Overall Rating: ⭐⭐⭐⭐⭐ 5/5 👍 What I Loved My stay at this hotel was one of the highlights of my trip to China. From the first day we arrived to the last day we left the country, this hotel made our experience comfortable, convenient, and enjoyable. Sometimes, it doesn’t take much to win a guest’s heart — just genuine kindness, excellent service, and a willingness to accommodate people. The staff were wonderful throughout our stay. The front desk team were friendly and welcoming, and the housekeeping and room service staff deserve special recognition for their kindness and the care they put into keeping the rooms clean and comfortable. One thing that really impressed me was the hotel’s flexibility. Our outbound flights were cancelled, forcing us to postpone our arrival by two or three days. I contacted the hotel to explain the situation, and they kindly adjusted our arrival date without charging us an additional fee. That level of understanding and customer service meant a lot to my family and me. We arrived very late at night, but we were still able to find places to eat at nearby restaurants. The hotel’s location was another major advantage, making transportation to the various places we needed to visit easy and convenient. I initially booked the hotel for only a few nights, but after experiencing the comfort, cleanliness, reasonable pricing, and excellent service, I kept extending our stay. In fact, I maintained my booking from the first day we arrived in China until the day we left. Even when we travelled to other cities and stayed elsewhere for some nights, I kept our rooms booked because I was so satisfied with the hotel. Compared with the other hotels we experienced during our trip, this one stood out for its cleanliness, location, affordability, and friendly staff. The hotel also provided breakfast, complimentary drinking water, tea, and, on some days, a can of Sprite in the refrigerator.

👎 What Could Be Better The breakfast could be improved, as the selection and quality were not always the best. However, this was a relatively minor issue compared with the many positive aspects of the hotel. There were also nearby restaurants where guests could find other food options. Apart from that, I had a very good overall experience, and the hotel’s excellent service, cleanliness, comfort, and reasonable prices more than made up for this small shortcoming.

Breakfast was fair but more variety of hot dishes will be good

The male staff at reception has an attitude. Not friendly. When you ask for help he brushes you off.