Everything, third time here and it just gets better and better

N/A

Staff great, rooms clean and comfortable. Unfortunate that weather was still warm and rooms are not sure conditioned. Dyson cooler a nice touch, but sadly they are not great and nowhere near air conditioning levels. Restaurant is of course fabulous. One of the best tasting and wine pairing menus we’ve experienced.

Nothing to comment on

Breakfast was amazing. Full cooked English. Excellent portion size. Table service.

Not much....everything about our stay was pretty much perfect. thank you.

Nice rooms. All members of staff we encountered were exceptionally nice and efficient. Chef Lisa Goodwin-Allen’s taster menu was the highlight of our stay. Extraordinarily good flavours dance on the taste buds. A symphony of perfect combinations. Waxing lyrical is the only way I can describe this food! We will be back.

There was nothing we didn’t like.

beautiful setting and building. Clean, tidy, comfortable and welcoming.

Excellent food and perfect location. Very comfortable rooms, well stocked up.

Service charge

The breakfast was a little underwhelming given the Michelin star, though it was adequate

When travelling there are little touches we appreciate, such as a bottle of wine included in the room rather than as a separate charge, chocolates or chocolate covered strawberries when booking a suite. Though the rooms were beautiful there were no complimentary items to make the stay feel special

the lounge/bar area. the staff in the bar. in particular Georgi and Kieran. the real fire which was closely attended .reception staff were great.

the room was too far away from reception no lift lots of stairs were 76 and 81 so it was exhausting getting to room the breakfast was disappointing. was given carton orange juice when freshly squeezed was on menu. coffee was awful. the latte ordered later was perfect. the porridge was lumpy and the warm “frothy” milk was just warm milk. the service at breakfast was inattentive. not what one expects from a place of reputed culinary excellence. the cheese soufflé was excellent we expected free breakfast as level 3 genius level. we were charged £50 for breakfast

Spacious room, dyson fan, exceptional food quality

Nothing!

facilities, the food

all good

Idillic location in the heart of the Ribble Valley Countryside. Contemporary, luxurious styling throughout the hotel, bars, restaurant and rooms. Then of course the food. The Super talented, multi award winning, culinary genius that is Lisa Goodwin-Allen and Her team.

Small complaint was that our room was a bit warm. That’s because it was on the very top floor and the heat outside radiated down through the roof.

One member of staff made us feel at home and was the highlight of the entire experience really

Pretty much everything rooms weren’t as good as we expected and the menu only had 3 courses to choose from and no vegetarian option overall a poor experience really would avoid this place for the money entirely , supppsed to be gardens you can walk around , but wasn’t anything really looked like overgrown plants to be honest Was recommended this place through family , but definitely wouldn’t go again

It is a quality hotel with great staff and great food