Puma House

The property is close to the centre and they offer tours. The facilities are clean and you have everything you need to cook. It’s a small hostel but cozy and it was nice and warm. You get your own basket to put your groceries besides the space in the fridge.

I had a problem with the tour agency and the receptionist didn’t handle it well. He is a Colombian guy who was either new or needs to learn how to handle these situations. Also he can be intrusive as he talks too much and is unaware of the disturbance he is causing.

The owner and his family were lovely! The hostel was in a great location, close to a lot of restaurants and shops Nice kitchen area and cool interior

The younger staff member with the beard, said his name was Jonathan, kept pushing us to book the mirador base hike through him. He stated that the tours were all shut and we had to book through him (asking us for passport numbers etc) We felt a bit put off by this so we went by the tour guide (after having to repeatedly ask the name from Jonathan) who were still open for another hour and more than willing to accommodate us. Strange guy!

We really enjoyed our stay here. It was cosy, beds were comfortable, super clean and friendly staff. Kitchen was well equipped. We were surprised that they made our beds perfectly everyday which was nice to come back to in the evening and we weren’t expecting that from a hostel. Would recommend.

I should be giving 1 star for this place because of Pablo who is super unfriendly, arrogant and it’s clear he doesn’t like working in tourism. He’s just so uninterested, even when you talk to him it’s painful for him to reply that one word that comes out of his mouth. One would expect coming back from the trek especially when you rent full equipment from there a simple “hey how was it?!” but he doesn’t even bother to say hi back at least. I was explaining to him that the tent and sleeping bag is a bit wet because there was a lot of humidity etc and you can clearly read from his face he doesn’t care about anything but watching his videos on the computer and drinking beer. Never came across such condescending person in a hospitality environment and seems like many people complain about him. Hector was friendly and helpful. The equipment is cheap but not good quality. I was freezing with 2 sleeping bags until -7/-8 in the 3 degrees. The bathrooms are always wet, toilet seats often dirty, they are never checked after the cleaner leaves. One night was boiling in the room then they switched off the heating and the temperature dropped to -2 outside and was freezing inside the room and building. Only stay here if you are happy to sleep only between 11pm and 5am because everyone is packing outside the rooms instead of the reception and it’s impossible to sleep. Sadly there were also a lot of Chinese people here who spit, snore, listen to phones loud, slurp, sniff nose. There was even a 65 year or so old Chinese man in the room and they are well-known about snoring, no need to say that nobody slept all night. I ended up sleeping on the couch at the reception when I returned from my trek when all I wanted is a comfortable sleep in a bed after freezing in the tent for 3. nights. He also started cooking at 4am waking up the whole hostel. Sadly some cultures just destroy the idea and atmosphere of a hostel and should be controlled.