Hotel in Surabaya
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes.
Amenities
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Jun 2026
Very nice property and service were excellent. The executive deluxe room was really spacious, very clean and very nice. We booked two rooms, asked for early check in at 12:00hrs but the hotel allow us to check in at 10:00am already. It was really great service! Love to stay there and looking forward to be back again soon.
9 / 10Outstanding·May 2026
The room was excellent, comfortable bed and silent. Bathroom had all you could wish for. The Jamoo restaurant provided a nice dinner buffet, and especially the breakfast buffet was extensive, and even with local live cooking stations. Miss Fio, at the breakfast reception welcomes you with a wonderful smile, and the manager Mr. Khusaeri made great effors in welcoming you, and explain details about the food. Very pleasant experience!
The gym is quite basic, but it will do. And the steam room in the Spa was way too hot, so be careful. Since they have closed water bottles, they might as well can provide more than 2 bottles in the room as better service.
10 / 10Outstanding·May 2026
Room was large, bed large and comfy (not too soft, not too hard), pool area lovely, and the wood fired oven at Osteria make delicious pizzas. It's just a pleasure to stay at a comfortable 5 star hotel where the staff are efficient, friendly and trained to such a high standard.
Everything was as it should be. We had a great time.
6 / 10Average·Jun 2023
The facilities and food are fine
Some of staff were not as friendly as expected from 5 stars hotel. The check-in experience was slower compared to the previous hotel we stayed.
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Top rated by guests
9.1Outstanding
(355 Ratings)
"Room was large, bed large and comfy (not too soft, not too hard), pool area lovely, and the wood fired oven at Osteria make delicious pizzas. It's just a pleasure to stay at a comfortable 5 star hotel..."
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