Friendly and helpful staff. Shops and cafes nearby.

Shabby, not very clean (mold in the shower), poor noise insulation (both inside and outside), when they started preparing breakfast at 6.30am downstairs, I'd wake up from a very strong smell of frying meat in my room on the 3rd floor. Though check-out was at 11am, they started cleaning my room at 10.45am while my belongings were still in there and I was out which I did not find nice.

Friendly staff, cosy hospitality and nice environment.

Nothing.

Good breakfast with plenty choice. Great location

Right next to Byers road, the area we needed to be in. Plus free car parking directly outside the hotel for the whole weekend. Not sure if people realise that. I didn’t, but the staff told me.

Nothing. It did what it said on the tin

Breakfast was good

Though the breakfast was good it was the same every morning, for guest who stay for more than 1 day it becomes repetitive, can add some choice in egg, Coffee served was not hot.

The hotel was in a great locations with fabulous connections to public transport and walking distance from the university. The staff were friendly and very accommodating.

The bed in my room had a mattress so thin that every ridge of the box spring underneath could be felt. The wooden side supports of the box spring dug into my arms and I woke up several times in the night physically aching from sleeping on such a hard surface. This paired with rock hard pillows made getting to sleep and then staying asleep challenging. Additionally, the building has no lift. This would be fine in if I was on a lower floor but being on the third floor with a large suitcase made getting to my room a daunting process. When I arrived a member of staff kindly carried my suitcase up but brought my bags down myself when I left and this was no small feat. The bathroom was very basic and very small which made getting in and out of the shower an art form. Additionally the shower head was cracked and spurted water at weird angles. Overall I was sorely disappointed by my stay.

Great location in the west end area. Quite and safe. Great services in my room: hairdryer, walk-in closet, huge athroom and large windows.

Maybe a spare blanket in the closet?

Not much! I've used Booking.com several times but this is my first"poor" review. We had a triple room for two nights. It barely held the double snd single bed. There was no room to move in the room. There was mould in the tiny bathroom that had no exhaust fan and som mould also around the bedroom window. The cost of the room for 2 nights was more than 500 pounds. No parking at the property; no assistance with luggage. The breakfast was good!!

See above.