Good property, well maintained with all the services one could expect. Nice friendly staff. Room was fine, although the step down into a reading area, could be a hazard to older clients. Excellent location on a motorway junction made it easy to reach, for our group of 8 from different parts of the country

Service in the restaurant on 1st night was incredibly slow, not just for our table, even though it was not particularly busy.

Location, rooms

very clean very professional very Haute-Accommodation

N/A

lovely hotel food was delicious staff were all helpful and friendly nice touch with fresh milk and water

The rooms were great, spa was nice and staff were great

We had to pay for the parking because we booked through booking.com

Bed very comfortable

Coffee machine leaked. Would prefer tea option. Breakfast was nothing special.

nothing as they wouldn’t let me in. not only did they refuse to allow me to pay cash. they had overbooked so had no room anyway

rude unhelpful reception staff

Amazing hotel/spa. The staff were very friendly and welcoming. The bed was extremely comfortable. Will be going again soon.

very modern and clean

I think when paying for a 4* hotel parking should be free for residents

The facilities have all you need for a relaxed getaway Nice comfy bed and pillows. Quite room. Very clean room. Nice log fire in the reception, it gave a nice ambiance feel to the place.

You had to pay extra for the SPA facilities even after booking a room at the hotel. Car park is £10 per day. No complimentary water in room. Pay extra for coffee at the SPA after paying extra for the use of the SPA. Dedicated time needed for breakfast, on a relaxed break I’d like to be on no schedule.

lovely property was nice and clean although I thought the changing rooms were not very clean

our window in our bedroom 223 on the 3rd floor was broken and could not close the window. changing rooms need cleaning more

room was great and the staff were all helpful and friendly

the breakfast wasn’t good value for money

The location and this hotel is excellent and we have used this hotel for many years. We have also been members of the spa in the past for numerous years so know this hotel very well.

On arrival we were told by reception that as we hadnt booked through the hotel directly that we were being charged £10 additionally for the car parking (on top of the room rate) and also £10 each for the use of the spa. This wasnt something that was mentioned when we booked and the hotel emails had welcomed us to use the facilities. One of the reasons we always book this hotel is for the spa facilities so we were taken aback when told this as the hotel hadnt also informed us in their prior email communication. This wasnt the best start to our stay. Although we didnt have dinner in the hotel we had a few drinks in the bar and found that the service was extremely slow. In terms of the room, it is starting to look quite dated now and the previous high end electrics have been replaced by much cheaper versions reducing the feeling of an exclusive hotel stay. We found the main issue was that in order to get a drink of water from the room you have to head down to the end of the corridor to a machine. The machine wasnt working well and the water came out in a slight trickle. If you dont remember to take your water bottle there are no spare cups that we could see anywhere. There is also a machine for milk (right next to it), again if you fancy a coffee and need some milk its a hike to get some milk and make sure you are fully dressed! I support the hotels intention to reduce waste but please provide additional paper cups (should you not have a water bottle) and also maybe just have a couple of milk sachets in the room just so that if you wanted to have a coffee first thing that you dont have to hike down to the end of the corridor. We really love to stay at this hotel as we have many great memories here but our stay this time has certainly made us rethink about staying here in future which is such a shame as this hotel has previously been really good.

the hotel has thought of every little detail when ch was amazing, things we didn’t even realise we needed but made it that extra bit special & comfortable

the heating/aircon wasn’t working in the room, the manage had a look & said he couldn’t get it fixed until the next working day but he would put the aircon on from the main control centre if it didn’t cool down he would move us to another room…..he didn’t put the aircon on & we didn’t get moved. we booked for Sunday lunch at 4.30, when we got to the restaurant we were told Sunday lunch finished at 3pm. nowhere does it say on the me yes or on the online booking form that Sunday lunch finishes at 3pm…..this really spoilt our stay as we were looking forward to enjoying Sunday dinner, instead we got a sandwich from room service. I went to the bar & asked for a glass of Pinot, to be told you didn’t have any…..a hotel of this stature not having any of the most popular wines in stock was another disappointment. I’m not usually one to complain, but we paid £250 to stay at the hotel (plus what we spent on room service) & these things really spoilt our stay.