Hotel in Kansas City, MO
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Outdoor Cooking
Smoking allowed
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Kansas City, MO
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Jul 2026
The hotel itself was good. The rooms were clean, spacious, comfortable, and well maintained.
Unfortunately, the biggest disappointment was the customer service. After arriving late, I felt as though I was an inconvenience rather than a welcomed guest. There was no greeting, no smile, and no “hello.” The receptionist, who had long hair, appeared to have just woken up and simply asked for my passport without any eye contact or welcoming attitude. It gave a very poor first impression and made me regret choosing this hotel.
The following morning, I had a similar experience when I asked about the airport shuttle, which was included with my booking. The manager also seemed bothered by my question, as though helping guests was a chore.
Hotels are not judged only by their rooms or facilities. Guests often remember how they were treated more than anything else. A friendly smile, eye contact, and a warm welcome cost nothing but make a huge difference.
I believe the management should focus on improving customer service and staff training. Service is at the heart of the hospitality industry, and strong leadership is essential to creating an environment where guests feel genuinely welcome. The hotel has great potential, but the service experience needs significant improvement.
Customer service
10 / 10Outstanding·May 2026
all was perfect
nothing
10 / 10Outstanding·May 2026
The staff was great--so helpful to me with my recent painful injury. Especially Joe at the desk; Maria at breakfast; and the 2 shuttle drivers.
It felt a bit pricey to me. But, then I'm used to traveling in the 1990's!
5 / 10·Jul 2026
It was clean
The beds were awful, the hallways and elevator were extremely hot and the elevator smelled like burnt oil
$$$$
Top rated by guests
8.8Excellent
(113 Ratings)
"all was perfect"
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