I think if you're charging the premium price in a not so prime location, breakfast should have been included !

I ate at the restaurant/Bar location and the customer service was never there for me. :( The staff were wonderful and friendly when I made contact with them, they never made contact with my table/family. If I needed a drink, I had to flag a server down. I was never asked if I needed something, I was never checked upon during my meal.

Pool was nice. Big room. Breakfast was good

Main thing that failed is that our room was just above their events hall and the same night was a loud party. we heard the music throughout the night. We had a baby with us which wasn’t happy about it. Nobody warned us or thought to not put us in that location. When we told them the morning after they were just “yes, there was a party last night”. I came there to relax and travel.

Easy access and parking. Spacious rooms and nice furnishing.

Mentality staff. Very arrogant and not interested. 6 Reminders for prepayment although advertised as payable at the facility.

In general, this hotel has a lot of space in corridors and inside rooms. Modern design.

A lot of space in the room. but not ergonomically designed and no shelves to put close, and small personal things in the room. Design armchairs are unstable and dangerous - easy to fall to the floor. No mini bar is available, which is not common for 4 stars hotel. No slippers and bass robe (swimming pool is exist). The biggest problem is ventilation. On the third floor, we changed rooms (332 and 359) three times upon arrival because very bad toilet sewer smell. Only third room 362 was acceptable.

Leisure facilities were very good. Nice rooms and nice gardens with plenty of space

Very little to do outside of the hotel without driving. Not easy to obtain drinks/snacks in outside patio area

Early check-in enabled and friendly staff

Restaurant reservation should have been mentioned at check-in as later on no table available

Mattress too soft and pillows much too soft. No drinking water in room (although a sign said there was).

Swimming pool is amazing The room is very big

It doens't offer bathrobe and slippers, when we asked for them, they are not for free!! Pillow cases were not clean, so we asked for a replacement and they sent them to the room.

People were friendly and helpful, room was spacious and the bathroom was amazing. We said to each other; We want this bathroom in our home! Overall the hotel had a lovely decoration.

I think the hotel can make use of more plants, now I did not see much green in the common spaces of the hotel.

Location was great. The bikes were expensive for what you get. Spa was also great. Unfortunately no onion soap on the menu which normally is very good at vd Valk.

Too many small kids running around and not following the corona-rules