Aquila Elounda Village Resort, Suites & Spa

I liked the accommodation and the comfortable sun beds. The breakfast is ok.

The furniture in the room is old, there is rust at the shower door. The way to the sea is long and it has many stair step and ramps…At check-out, I was asked to leave an additional tip for minibar items, as well as for services at the beach bar and restaurant. I found this quite unusual, especially since I had already tipped the staff directly when receiving those services. I don’t think it is appropriate to ask guests to tip again at check-out for services they have already tipped for.

Nice and green , many quite areas , nice beach

Scenic location and sea is top notch. Facilities are high quality. Staff is friendly and always helpful. We also enjoyed that there were many fun activities organised in the hotel like wine tasting and DJ parties

Food was okay but nothing special. Everything is overpriced. When I pay 15 euros for a glass of wine I don't want to find out a bottle costs 3 euros in a supermarket. Dinner for two in a buffet will cost you over 100 euros. A la carte restaurants open late and there is not much choice between them. You need to take a taxi or rent a car to go out anywhere. This especially makes you feel disappointed because there is no alternatives conveniently nearby. Also, I didn't like that drinking water was not easily available. In my opinion its a must for 5 star hotel in hot climates

This could be upsetting for hotel but i will only give the facts… Starting with the positives: the beach is genuinely great. There are plenty of sunbeds, the entire area is kept extremely clean, and the sun decks and umbrellas are of a very good standard. Our room was also very clean. The beach bar itself is a lovely setting. Amazing views and really calm place if that’s what you are looking for - which is the case for us. Unfortunately, the service was a very different story. The staff overall came across as unprofessional and, at times, quite rude. Both check-in and check-out were unnecessarily chaotic. There were plenty of people behind the counter, yet nobody seemed to know exactly what they were doing, making what should be simple processes frustrating and inefficient. They could not even print out my bill despite asking if few times on the day of our check out. One small incident summed up the service mentality for me. I had forgotten toothpaste and asked a member of staff if they could help. Rather than trying to assist, I was told very bluntly to go to a shop if I needed it. For a hotel positioning itself as five-star, this is simply not the level of hospitality I would expect. The rooms, while clean, are outdated and clearly need investment. The food and beverage offering was another disappointment. The beach bar menu is extremely limited, essentially offering wraps rather than a proper selection. It gives the impression that guests are being encouraged to use the more expensive Mirabello restaurant instead. Unfortunately, our experience there wasn’t better: the staff were rude, drinks took a long time to arrive, and the wait for food was even longer. When spoken to waiters, we were told to wait and became quite awkard to ask anything else after that points - which we never eaten there after day 1. Overall, we booked this hotel primarily for the beach, and on that front we were very happy. I’m also very glad we chose bed and breakfast rather than rely

Service staff