Excellent rooms lovely bar and staff were exceptional

Nothing

The staff was very very nice and friendly. We didn’t have cash for the taxi and the hotel offer to pay for in advance. The room was spotless and very nice view of the lake

Nothing we enjoyed our stay

Breakfast was lovely and the decor of the hotel was five star

No pool for our kids to swim in as I assumed by the name Lougrea Hotel and Spa that it had a pool

Breakfast was great, plenty of selection.

The staff!! The hotel is fab but the staff make it!! They are a credit to the hotel

ok . But over priced for what’s on offer .

the staff made it they were unbelievable!

The lake view bedroom was comfortable, of descent size, and clean

The hotel did not feel 4* at all. Facilities are in deep need of refurbishment, and the staff is lacking basic training in customer service. The staff's lack of attention to details was appalling: - restaurant booking made and confirmed via message using booking.com did not reach the restaurant, there was no booking against our reservation - we ordered drinks in the rooftop bar, glasses were dirty with remaining traces of lipstick and fingers - fruit salad had a sticker remaining on an apple, some fruits were no longer fresh for consumption - food at the restaurant was missing basic quality checks (e.g. one of two burgers had a tiny portion of cheese, requiring staff intervention to get an adequate serving). Food quality was also very average and certainly not worth the price paid. No one came to ask how the food was, which is very surprising for what is supposed to be a 4* hotel - we tried to order room service at 8:55pm, to be told it wasn't possible. The staff did not try to accommodate basic sandwiches or similar, so we ended up going to a convenience store to buy food. - the triple bedroom was not set as requested in the booking, we had to ask to separate beds into single beds - during checkout, the receptionist did not ask about how the stay went. This is a very small detail but says a lot about the staff training, or lack of training. The facilities are in deep need of attention: - it starts with the big golden swan above the reception. It's covered with sticky tape marks. I've never seen this in a 4* hotel. This is the first thing people see, it should be spotless - carpet in the stairs needs replacing, we can see through it - the seat I sat on in the restaurant had a broken leg - one bed in the triple room had a hole in the mattress - relaxation seats in the spa's relaxation room are cracked wide open and look like they're 20+ years of age with missing electronic controls.