The Mayflower

The staff were amazing. Renata was so lovely as our server. Lebo in housekeeping is fantastic and Megan is a brilliant Manager. All the staff are very well trained. The rooms are exceptional.

Nothing, it was perfect!

Everything from location, room and service

Nothing, can’t wait to go back

The decor. The location. The parking. Pleasant staff. The comfortable mattress and cotton sheets and pillow cases.

It's not really a big negative as it was handled very well but there was a misunderstanding over what meal I had ordered. The replacement came after my partner had finished his meal and I had to also wait a long time for a glass of wine. The manager did not charge me for the meal I had ordered or the glass of wine which was excellent customer service. As with many places which use a waterproof almost carehome-like mattress protector we had to remove it as it makes you very clammy. If the protectors get washed anyway why not use one without this type of waterproof layer? Also maybe supply a thinner duvet when it's hot weather. It wasn't too hot for us as it wasn't the heatwave but we had to kick out our legs from it in any case.

Comfortable room, nice food

Lack of organization within the staff and management The fact that the room was not cleaned and towels etc refreshed Poached eggs served a.ongside my granola Menu advertised croissants bur none were a available Booked sea Kew room but no sea Kew