The location

The room allocation. In an adjoining room and could hear everything next door. Wanted a double, got a twin. Asked to be moved and unavailable as the hotel was full?

location, facilities and cleanliness

nothing

Absolutely amazing hotel clean breakfast lovely , near to the train station ,amazing staff couldn't ask for more

Good location

One of the lifts was broken during our stay so the other lift was very busy

Very nice hotel with all facilities needed. Very friendly and helpful staff.

Central

Friendly staff. Breakfast was included and clean property.

N/A

Great location in the centre of town with parking attached to the Hotel with good rate at £8 per day. Easy check-in and friendly, helpful staff. Cleanliness was good and comfortable bed.

Only one member of staff on reception during the day to deal with everything. Easy check-in but our room had no hot water so we were moved to another room but unfortunately the sink plug was broken, the fan in the shower did not work and the window did not open. Cooked breakfast not great with what appeared to be powdered scrambled egg, the sausages were tasteless and the coffee from the machine was bitter.

Beds were very comfortable and had an excellent night sleep. Staff were really helpful. Breakfast was 1st class. Shower caps available at reception.

Maybe a full small repairs like the desk needed sorting, but maintenance seemed good. No hair conditioner.

Could be more choice of egg or vegan options

Really cold - some heating on g floor

easy parking in the commercial center, and entrance to the hotel just in front of the allocated parking spaces

Typical breakfast for holiday inn

I didn’t get what I booked. I spoke to reception about the window and he said he was aware they had a problem with that room. The shower was blocked and filled with dirty water.

I like the location of the hotel

I didn’t like the fact that it cost us an extra £15 just to park- that wasn’t very good

Clean and comfotuble room in a good central location

I am gluten and dairy intolerant. They had scrambled eggs on the buffet and I asked if they could fry me a couple of eggs as scrambled eggs included dairy. I was flat refused, never experienced that before and no apology issued.

Breakfast is good. In room tv no subtitle!

None.

Central Hull short walk to great restaurants plus shopping centre

nothing

Clean , easy check in , no noise , decent breakfast room and breakfast

Staff were friendly, hotel was clean, room was spacious

Wi-Fi code given to us only seems to work for one device until you disconnect (like leaving the hotel)

The facillities were excellent. The rooms had refreshments and beds and bedding was perfect also

The cleanliness was not as good. The bathroom floor was not clean. And some furniture has not been wiped down

Good location and good staff

Small room ,not clean and ,very expensive

Lovely breakfast

Most thing we're OK bed was very comfortable and room clean but lacked space once the sofa bed was used

Thought it was a bit unfair that we had to pay parking on top of everything else maybe that should be added into the price you pay before and not after then you have a choice if you want to stay and pay

Clean friendly

Location if best feature of hotel and central to most sites

Staff not really knowledgeable about sites. Parking costs.

Everything comfortable rooms close to shops staff very helpful great breakfast