The beds were comfortable. The breakfast was quite good. But unfortunately these are the only things that were likeable.

I booked this hotel with the help of reviews I read on here. But most of the reviews don‘t match the reality. Also some descriptions on booking.com don‘t match the reality. The location of the hotel is very bad. You need about an hour to get to the city center. The only public transport close to that hotel is the tram 14 which takes you to Termini where you can use the metro to get wherever you want. You have to walk 10-15mins to the tram stration, the tram itself takes half an hour to Termini. On the first day it took us 2 hours to find out these informations on our own because the hotel staff wasn‘t in the mood to explain us anything! The 2 guys at the reception on the first day were having a private talk and made us feel bad about interrupting them to ask questions which is basically a part of their job to answer them. If you ask for a citymap you don‘t get one because they don‘t have some, instead of that you get an annoyed look by the staff who points to the corner where a computer is and where some papers are printed on which is a very bad explanation (only in italian!) of the way to get to Termini is. It is the job of a hotel staff to explain to you certain (public ways). As well it‘s their job to tell you what Termini is. We had to google and search for everything on our own on the internet which took a lot of time on the first day. There were only 2 guys from the staff throughout our whole stay who at least tried to be nice. All the other ones were careless and rude. The cleaning staff was even more bad! Our room wasn‘t cleaned for 3 days! For toilet paper and towels we had to ask on our own and received an annoyed „ohhh“ from the cleaning staff because they had to go to another floor to pick up that things. The cleaning lady on the first day told us „if we don‘t leave the room by now then I won‘t clean it because I don‘t come back to this floor.“ That was the most rude thing!

It's nice clean tidy hotel rooms location also good value of money

All staffs were polite and courteous. Especially the receptionist (night) was very helpful and smart. Besides you can find an excellent and abundant breakfast.

Staff very polite & helpful

Sofa had food crumbs on there and not cleaned. Also carpet stains. There was a hole in the wall by the door. One of the lights not working. All this should of been checked before person checking in. Should have evening meals on site or snacks.

Overall, the place was nice. Th breakfast was from 7am to 10am and the meal was edible. The variety met the expectation. Room was small but comfortable. The location was the only get down of the place.

If the place had their own scooters and mopeds it'd be nice since the nearest suitable metro station (most convenient way of transportation for me) was in 2.5 km.

the location wasn’t the best, but for 3 nights it was okay (not too bad). If you arrive after 10 pm, you can’t have a coffee cause they don’t have it at that time, the kettle in our room was not working, and so on :)

value for money

there were ants in the room however the reception gave us another room straight away

wide room very clean lovely team

nothing at all

Exceptional front desk staff

Nice hotel, clean, comfortable, great staff, good breakfast.

Location, the suburb where the hotel is located is very dirty and ran down. Plenty of rubbish and graffities.

rooms are spacious

dirty, rubbish left over in the bin in the toilet from previous tenants, mold in the bathroom, filthy soap dispensers, cotton buds underneath bed, coffee stain underneath the glass and very dusty

It was fairly priced and affordable and comfortable All the Staff were friendly and helpful

It was too far from the centre There wasn't many choices to eat nearby