Hotel in Puerto Morelos
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Safe
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Puerto Morelos
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Aug 2026
Great location, a few meters to the beach, short drive to the cenotes. Has off road parking. The swimming pool was clean and we had it mostly for ourselves. Staff were helpful when we needed the room to be cleaned and when we didn't have water it got resolved quickly.
There is an air conditioner unit in each bedroom but none in the kitchen/ living room area and it was so hot during our stay in July/august. We couldn't spend much time there as it was sweltering hot. The kitchen didn't have enough glasses or cutlery. The mattresses weren't comfortable, need replacing.
7 / 10Good·Mar 2026
Staff are wonderful, very accomodating, carried are large bags up to our room and down when leaving. Asked how we were doing everyday. Our second room (suite) was modern and nice. Offered us another room while our air conditioner was being replaced and brought us a large fan. Close to bars snd restaurants. On main road so easy to find. Pool is very refreshing and great to have.
Should have proper pictures for each room so when you select a room you are guaranteed what you selected. Did not like our first room, was not what I expected. This would be the only reason I would not go back. They moved us 4 days later but a pain to move and wasted a day of our holiday. Building was older and had odd room layouts. Second room was wonderful. Pool could use some clean lounger cushions. Nice to have a full kitchen but utensils very lacking, need bread knife, sharp knifes, cutting board, toaster, drinking glasses and bags to change garbage and collect recyclables. More hangers a must and luggage racks. Should be at least 4 lawn chairs for big decks. Key pick up after 5pm was a little hassle.
8 / 10Excellent·Feb 2026
We liked the closeness to town, being able to cook and prepare meals in our unit, and the Paradise beach club directly in front of the hotel!!
They over booked the hotel so we had one night in a room without a living room but moved the next day.
6 / 10Average·May 2026
Location , friendly responsive staff
Air conditioning didn’t work , had awful first night due to heat . We were moved to another apartment next day which was smaller and less facilities with no suggestion of any recompense. Even a later check out time would have been a nice gesture
Also curtains dirty , bed not comfortable
$$$$
Top rated by guests
8.2Excellent
(119 Ratings)
"The location is great, close to the beach and about 10 minute walk to town."
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