Hampton Inn Salem, Ma

Perfect location. I’ve stayed here several times and will continue on my Salem trips to stay at this location. It’s nice being able to smell the cleanliness when you’re walking down the halls. The breakfast is just right, with many options and plenty of room to enjoy your meal. The staff are always friendly and welcoming.

The only downside this stay was the bed. Unfortunately, it wasn’t the most comfortable.

Check in and check out were easy. Staff were all friendly and helpful. Our room was cleaned very well everyday and extra pillows delivered on request. The staff at breakfast were friendly. Hotel is within walking distance to downtown and the wharf area!

Nothing!

Being in the middle of town

There was a water issue

I liked that it was close enough to everything, it was clean, and breakfast was good

We checked into our room around 4 PM, it went totally fine. The lady who checked us in was great. Then we went to dinner at about 5 o’clock and as we finished dinner I got an email saying our reservation had been canceled. After dinner, we went back to the hotel and they said it must’ve just been a glitch, they said there was a duplicate booking on their system, but not on mine so they just canceled the one not being used. And we just assumed it was OK after that. When we get back to the hotel after going out for the night, doing a ghost tour, we turned on Netflix and started watching a movie. 15 minutes into the movie Netflix logged me out and then restarted it system saying welcome Jenna . My name is not Jenna. We ignored it and logged back into my Netflix. Within 10 minutes of that we heard the door is handled jiggling and a card beep. Two women walked into our room luckily we were just hanging out. Logging back into Netflix. They obviously left because we were already in the room. We just went back to watching the movie, not really again thinking anything of it. About 10 to 15 minutes later we got a call from the front desk saying that we should be in room 401. That’s interesting considering we were given room keys for 321 and on the card sleeve. It says room 321 and before we went back up for the night I ordered a Gatorade and she charged it to my room with. She said my last name and room 321. So it was absolutely our room and even if not, how would we know that we were supposed to be in 401. It seems like she was trying to get us to move which was crazy cause we were literally getting ready to go to bed. Anyway, nothing really after that happened but thinking back on it. It was very violating to just have people walk into our room. The lady on the phone also stated that she was the one who checked us in, which means she was also the same person who I bought the Gatorade from so I’m not sure where the confusion was.