Jazz Hotel

Friendly staff, convenient location near the main railway station, good wifi, air conditioning, breakfast (coffee&croissant) at a nearby coffee shop.

The room door locking system does not work properly, the bathroom needs some attention (slow sink drain, toilet tank leaks water)

Everything is good

Location

Nothing

Jazz Hotel is one of three "co-resident" hotels in one apartment-like building, occupying a couple of floors. The room itself was touted as accessibility-friendly. Although reasonably good, it has plenty of room for improvement in that regard. Otherwise, our room was a nice, quiet little space with a small Juliet balcony looking out over the characteristic Neapolitan streets and buildings. The one staff person was helpful getting us checked in. The location is about 300 meters walk from Napoli Centrale, and is surrounded by assorted restaurants, trattoria, cafes, etc. Piazza San Francesco Di Paola has some good trattoria if you prefer a buzzy nightlife. The hotel is also adjacent to the African section of Napoli, so there is much African influence nearby. The tram line runs close by as well.

For wheelchair or accessibility clients, this hotel may pose some challenges. These are warnings, not actual "dislikes". First, the usual client entrance is through a small Judas door in a larger steel gate for cars. The advertised street-facing front door is not this entrance. The little door is narrow and has a high lip, which is a big hassle for wheelchair clients. And the bigger gate is locked so it cannot be used by clients. To add to the fun, the driveway outside is slippery, rutted Neapolitan cobbles, not good for people on crutches trying to land on a stable surface. Second, the interior lift is tiny, barely larger than a small wheelchair (apparently it can hold only 6 passengers). So this adds logistical problems to getting wheelchair clients plus pushers plus any baggage upstairs. Plan for multiple trips up and down when checking in and out. Third, the room dimensions mean the foot end of the bed is barely 30cm from the wall which has the TV mounted on it. So to get to the other side of the bed or room, anyone on crutches has to slide sideways while ducking under the TV. This is difficult even for able-bodied people. Perhaps a rethink of the room layout might help? Fourth, in the "accessible" bathroom, the shower is barely a trickle which is disappointing in itself. There are no curtains around the shower to prevent what water that does come through from splashing everything in the room. For example, the toilet paper holder is mounted next to the shower, and is the first thing to get soaked. The tiles are slippery when wet. Finally, the taps and fittings are old, loose, and in urgent need of repair. This accessible bathroom is poorly planned and poorly maintained. We would love to see it properly upgraded.